Customer Service & Order Coordinator

the cordwainer; Jeddah; On-site; SAR 60,000 - 100,000; Full time

Job summary

The Cordwainer in Jeddah seeks a Customer Service & Order Coordinator to ensure a polished journey from inquiry to delivery. You will coordinate requests, maintain accurate order records, and liaise between clients and our care team to uphold luxury standards.

Ideal candidates demonstrate strong communication, meticulous order management, and the ability to handle premium garments with discretion while maintaining timely updates and professional client interactions.

Qualifications

• Polished and courteous communication for luxury clients.
• Strong coordination and scheduling skills with attention to detail.
• Record precise item descriptions, service requests, and order status.

Responsibilities

• Receive and respond to customer inquiries about services and order status.
• Create, update, and track customer orders with accurate details.
• Coordinate collection and delivery with customers and staff.
• Follow up on open orders, approvals, payments, and delivery.

Skills

Excellent communication

Order coordination

Attention to detail

Multitasking

Problem solving

English & Arabic fluency

Tools

CRM software

POS systems

Spreadsheets

Job description

Job Description

The Cordwainer is a Jeddah-based luxury care and restoration business dedicated to preserving and renewing premium clothing, handwear, and footwear. We provide restoration, repair, premium cleaning, and convenient collection and delivery services for clients who expect attentive handling and excellent communication.

We are seeking a Customer Service & Order Coordinator to support a polished customer journey from initial inquiry through completed order delivery. The successful candidate will coordinate customer requests, maintain accurate order information, and ensure smooth communication between clients and the internal care team.

• Receive and respond to customer inquiries about restoration, repair, cleaning, collection, delivery, timelines, and order status.
• Create, update, and track customer orders with accurate item descriptions, service requirements, notes, and status changes.
• Coordinate collection and delivery arrangements with customers and relevant operational staff.
• Follow up on open orders, approvals, payments, and delivery.

Job Specification

• Strong customer service and professional communication skills, with a polished and courteous approach suitable for luxury clients.
• Excellent order coordination, scheduling, follow-up, and attention to detail.
• Ability to record accurate item descriptions, service requests, customer preferences, and order statuses.
• Comfort using email, messaging platforms, spreadsheets, point-of-sale systems, or customer relationship tools.
• Ability to manage multiple orders and priorities while meeting promised response and service timelines.
• Strong problem-solving skills and sound judgment when handling service questions or complaints.
• Clear written and spoken English; Arabic communication is an advantage.
• Ability to handle premium garments, accessories, and footwear with discretion and care.