Customer Service Executive - Environmental Services

Business In The Community; Saudi Arabia; On-site; SAR 80,000 - 120,000; Full time

Job summary

SGS Saudi Arabia is seeking an experienced Sales Executive – Environmental Services to drive new business and strengthen client relationships across our testing, inspection and environmental services portfolio.

You will manage inquiries, prepare quotations, coordinate with technical teams, present solutions at site visits, and pursue tenders and RFQs to meet growth targets.

Qualifications

• 3+ years of experience in sales/business development, preferable in environmental testing, laboratory services, HSE, industrial hygiene, environmental consultancy, or technical services.

Responsibilities

• Attend to and follow up on online and offline enquiries from existing and potential clients.
• Identify and develop new business opportunities for environmental testing and field services.
• Handle tenders, RFQs, RFPs, and quotation requests, including reviewing requirements and coordinating with the technical team.
• Prepare and submit quotations, proposals, and tender documents within the required deadlines.
• Promote and sell environmental testing services, including air quality testing, emission/stack testing, industrial hygiene testing and monitoring, workplace environmental assessments, environmental surveys and inspections.
• Follow up with clients on enquiries, quotations, proposals, and tender submissions to convert opportunities into business.
• Conduct online and face-to-face client meetings, presentations, and site visits.
• Develop and maintain strong relationships with clients, consultants, contractors, industries, and HSE/environmental professionals.
• Coordinate with laboratory, field, and technical teams to understand client requirements and provide appropriate solutions.
• Maintain an updated sales pipeline, enquiry tracker, and customer database.
• Achieve agreed sales targets and contribute to the company’s business development strategy.
• Monitor market opportunities, competitor activities, and potential new clients.

Skills

Sales experience

Negotiation

Client relationship management

Presentation skills

Communication skills

Job description

Customer Service Executive - Environmental Services

• Full-time

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.We are looking for an experienced Sales Executive – Environmental Services to join our team in Saudi Arabia.

• Attend to and follow up on online and offline enquiries from existing and potential clients.
• Identify and develop new business opportunities for environmental testing and field services.
• Handle tenders, RFQs, RFPs, and quotation requests, including reviewing requirements and coordinating with the technical team.
• Prepare and submit quotations, proposals, and tender documents within the required deadlines.
• Promote and sell environmental testing services, including:
  • Air quality testing
  • Emission / stack testing
  • Industrial hygiene testing and monitoring
  • Workplace environmental assessments
  • Environmental surveys and inspections
  • Other laboratory and field testing services
• Follow up with clients on enquiries, quotations, proposals, and tender submissions to convert opportunities into business.
• Conduct online and face-to-face client meetings, presentations, and site visits.
• Develop and maintain strong relationships with clients, consultants, contractors, industries, and HSE/environmental professionals.
• Coordinate with laboratory, field, and technical teams to understand client requirements and provide appropriate solutions.
• Maintain an updated sales pipeline, enquiry tracker, and customer database.
• Achieve agreed sales targets and contribute to the company’s business development strategy.
• Monitor market opportunities, competitor activities, and potential new clients.

• 3+ years of experience in sales/business development, preferable in environmental testing, laboratory services, HSE, industrial hygiene, environmental consultancy, or technical services.
• Experience handling enquiries, tenders, RFQs, quotations, and client follow-ups.
• Good understanding of environmental testing services is an advantage.
• Strong communication, negotiation, presentation, and interpersonal skills.
• Target-oriented, proactive, and capable of managing multiple enquiries and tenders simultaneously.
• KSA driving license is preferred.