Customer Service Admin Representative (Remote)

PULSE (MENA); Riyadh; Remote; SAR 120,000 - 157,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive entry-level pay

Paid onboarding and training

Flexible scheduling

Paid time off

Health, dental, and vision benefits

Career development opportunities

Company-provided equipment

Job summary

PULSE (MENA) is seeking a friendly, organized Customer Service & Administrative Representative for a fully remote role. This entry-level position blends customer support with essential administrative tasks, including data entry, record-keeping, and ticket management.

No prior professional experience is required, with comprehensive onboarding and ongoing guidance. Ideal candidates communicate professionally, enjoy helping others, and can work independently within a remote environment while

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via email, live chat, and phone.
• Provide accurate product and procedure information to customers.
• Maintain professional, friendly communication and document interactions.
• Manage customer tickets and track status to resolution.
• Assist with routine administrative tasks and data entry.
• Support scheduling, records management, and basic troubleshooting.
• Escalate complex issues to appropriate teams when needed.

Skills

Customer service

Communication

Written & verbal

Attention to detail

Time management

Remote work

Data entry

Organization

Problem solving

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Excel

Google Sheets

CRM platforms

Ticket-management systems

Job description

Position Overview

We are seeking a friendly, organized, and detail-oriented Customer Service & Administrative Representative to join our remote support team. This entry-level position combines customer service responsibilities with general administrative support. The successful candidate will assist customers with inquiries, process routine requests, maintain accurate records, update databases, organize documents, and support daily business operations. The ideal candidate communicates professionally, enjoys helping others, works accurately with information, and can manage assigned tasks independently in a remote environment. Previous professional experience is not required. Comprehensive onboarding, training, and ongoing guidance will be provided. Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote professional opportunity are encouraged to apply.

Key Responsibilities

Customer Service & Communication

• Respond to customer inquiries through email, live chat, phone, and approved communication channels.
• Provide accurate information about company products, services, accounts, and procedures.
• Assist customers with routine questions, concerns, and service requests.
• Maintain friendly, professional, and respectful communication.
• Guide customers through standard processes and basic troubleshooting steps.
• Follow up on pending inquiries when required.
• Refer complex or unresolved concerns to the appropriate team.
• Support a positive and consistent customer experience.

Administrative & Clerical Support

• Perform routine administrative and clerical assignments.
• Prepare and update forms, spreadsheets, reports, and internal documents.
• Assist with managing shared inboxes and administrative correspondence.
• Organize digital records, contact lists, and office resources.
• Process routine administrative requests and information updates.
• Support scheduling, calendar management, and meeting coordination.
• Maintain task lists and administrative trackers.
• Assist team members with day-to-day operational activities.

Customer Account & Database Management

• Enter, review, and update customer information in company databases and CRM systems.
• Maintain accurate contact details, account records, and service histories.
• Verify information before processing authorized changes.
• Identify missing, duplicate, outdated, or inconsistent records.
• Make routine corrections when authorized.
• Document customer interactions and completed actions.
• Follow established data-entry and recordkeeping procedures.
• Protect confidential customer and business information.

Customer Request & Ticket Management

• Create, categorize, and update customer service tickets.
• Maintain accurate notes regarding customer requests and resolutions.
• Track open, pending, and completed cases.
• Monitor deadlines and follow-up requirements.
• Update ticket statuses as assignments progress.
• Escalate requests requiring additional review or specialized assistance.
• Close completed cases according to company procedures.
• Maintain organized records of customer service activities.

Data Entry & Spreadsheet Support

• Enter and maintain information in Microsoft Excel, Google Sheets, or similar tools.
• Update customer service logs, administrative trackers, and reporting documents.
• Review entered information for accuracy and completeness.
• Sort, filter, and organize records according to instructions.
• Compare information across spreadsheets and internal systems.
• Identify and report inconsistencies or incomplete data.
• Maintain accurate documentation of completed work.

Document & Digital File Management

• Prepare, upload, download, label, and organize digital documents.
• Review forms and supporting information for completeness.
• Maintain electronic filing systems and shared folders.
• Follow established document naming and storage procedures.
• Retrieve authorized documents and records when requested.
• Archive completed files according to company guidelines.
• Report missing or unclear documentation.

Order, Billing & Service Support

• Assist with routine order, delivery, billing, and service-related inquiries.
• Provide updates using verified company information.
• Process authorized account and service requests.
• Explain applicable policies and procedures clearly.
• Coordinate with relevant departments when additional assistance is needed.
• Maintain accurate records of customer requests and completed actions.

Quality Assurance & Problem Resolution

• Review customer communications and administrative work for accuracy.
• Check records for typing, formatting, and information-entry errors.
• Follow company customer service and administrative quality standards.
• Identify recurring customer concerns and operational issues.
• Correct routine errors when authorized.
• Escalate unresolved discrepancies appropriately.
• Participate in quality reviews, training, and coaching.

Remote Team Collaboration

• Communicate professionally through email, chat, and virtual meetings.
• Coordinate customer and administrative requests with colleagues.
• Provide updates regarding assigned tasks and pending cases.
• Participate in virtual onboarding, training, and team meetings.
• Request clarification when instructions or information are incomplete.
• Maintain dependable communication during scheduled working hours.
• Work independently while meeting deadlines and quality expectations.

Required Qualifications

• High school diploma, GED, or equivalent.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Friendly, patient, and customer-focused attitude.
• Good listening and interpersonal skills.
• Strong attention to detail and accuracy.
• Basic knowledge of email, spreadsheets, and digital documents.
• Good organizational and time-management skills.
• Ability to follow established policies and procedures.
• Basic problem-solving and conflict-resolution abilities.
• Ability to manage multiple routine assignments.
• Willingness to learn customer service and administrative software.
• Ability to work independently in a remote environment.
• Dependable and professional work habits.
• Ability to maintain confidentiality.
• Reliable internet connection and suitable remote workspace.

Preferred Qualifications

Previous professional experience is not required. Familiarity with any of the following may be helpful:

• Customer service or customer support.
• Administrative or clerical support.
• Email, live chat, or phone communication.
• Microsoft Excel or Google Sheets.
• Microsoft Office or Google Workspace.
• CRM or customer support platforms.
• Ticket-management systems.
• Data entry and records management.
• Calendar scheduling and document organization.
• Retail, hospitality, or other customer-facing activities.
• Remote communication and collaboration tools.

Relevant experience gained through education, internships, volunteer work, academic projects, freelance assignments, or personal projects may also be considered.

Skills & Competencies

Successful Candidates Should Demonstrate

• Customer-focused communication.
• Active listening and patience.
• Administrative organization.
• Accurate data entry and recordkeeping.
• Problem-solving and conflict resolution.
• Professional written and verbal communication.
• Strong attention to detail.
• Basic spreadsheet and computer skills.
• Task management and prioritization.
• Digital document organization.
• Adaptability and willingness to learn.
• Dependability and professionalism.
• Confidential information handling.
• Independent remote working abilities.

What We Offer

• Fully remote work environment.
• Competitive entry-level compensation.
• Paid onboarding and training.
• Full-time or part-time opportunities where available.
• Flexible scheduling for qualifying positions.
• Paid time off and company holidays.
• Health, dental, and vision benefits where applicable.
• Professional development opportunities.
• Ongoing coaching and performance feedback.
• Career advancement opportunities.
• Company-provided equipment where applicable.
• Supportive and collaborative remote team environment.

Ideal Candidate

You may be a strong fit for this position if you enjoy helping customers, organizing information, solving routine problems, and supporting daily administrative activities. You are friendly, patient, dependable, and detail-oriented. You communicate clearly, maintain accurate records, and can balance customer inquiries with computer-based administrative tasks. You are comfortable learning new software, following established procedures, and working independently while staying connected with your team. No previous professional customer service or administrative experience is necessary. Communication skills, reliability, organization, accuracy, and willingness to learn are highly valued. This position can provide a foundation for a career in customer service, administrative support, client relations, customer operations, office administration, or account coordination.

Equal Opportunity Statement

We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.