Customer Service Representative

Client of Pulse Media NL; Saudi Arabia; Remote; SAR 112,000 - 157,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive entry-level compensation

Paid onboarding and customer service培训

Full-time or part-time opportunities

Job summary

Client of Pulse Media NL is seeking a friendly, reliable Customer Service Representative for a fully remote, entry-level role. You will assist customers via email, chat, phone and other channels, handling inquiries and routine requests with professional communication.

Comprehensive onboarding and ongoing support will be provided to help you excel in a remote, customer-focused environment. Ideal candidates are patient, organized and detail-oriented, capable of managing records, tickets and

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Comfort with email, chat, phone and online customer service tools.
• Ability to follow standard procedures and privacy practices.
• Willingness to learn and use CRM or ticket-management systems.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via email, live chat, phone or approved channels.
• Provide accurate information regarding products, services and accounts.
• Assist with routine questions, requests and concerns in a courteous manner.
• Guide customers through standard processes and troubleshooting steps.
• Maintain accurate customer records and document interactions.
• Create and update support tickets, monitor progress and follow up.

Skills

Clear communication

Multichannel support

Attention to detail

Time management

Organizational skills

Problem solving

Customer service mindset

Remote work readiness

Education

High school diploma or equivalent

Job description

Position Overview

We are seeking a friendly reliable and customer-focused Customer Service Representative to join our remote customer support team. This entry-level position involves assisting customers with inquiries, providing accurate information, resolving routine concerns, processing service requests, updating customer records and ensuring a positive customer experience through professional communication. The ideal candidate is patient, organized, detail-oriented and comfortable communicating through email, chat, phone and online customer service platforms. Comprehensive onboarding training and ongoing support will be provided.

Key Responsibilities

Customer Communication & Support

Respond to customer inquiries through email, live chat, phone or approved communication channels. Provide accurate information regarding products, services, accounts, orders and company procedures. Assist customers with routine questions, requests and concerns. Communicate clearly, patiently and professionally. Guide customers through standard processes and troubleshooting steps. Maintain a friendly, respectful and customer-focused approach. Follow up on unresolved inquiries when necessary.

Customer Issue Resolution

Identify customer concerns and determine appropriate solutions. Resolve routine issues using approved company procedures. Assist with account access, service requests and order-related questions. Escalate complex or unresolved issues to the appropriate department. Provide clear explanations regarding next steps and expected processes. Maintain accurate records of customer concerns and resolutions. Support customer satisfaction through timely and effective assistance.

Customer Account & Records Management

Enter and update customer information in company systems. Maintain accurate customer profiles, contact details and account records. Verify customer information before processing authorized changes. Document customer interactions and completed actions. Identify missing, duplicate or outdated information. Correct routine record errors when authorized. Protect confidential customer information and follow privacy procedures.

Ticket & Request Management

Create, categorize and update customer support tickets. Maintain accurate notes regarding customer inquiries and actions taken. Track open, pending and resolved requests. Monitor follow-up requirements and service deadlines. Update ticket statuses as work progresses. Escalate requests requiring additional assistance. Close completed cases according to established procedures.

Order & Service Support

Assist customers with routine order, delivery, billing or service-related inquiries. Provide updates using approved company information. Process authorized requests and account changes. Help customers understand applicable company policies and procedures. Coordinate with internal teams when additional information is required. Document completed service requests accurately.

Quality & Customer Experience

Follow established customer service standards and communication guidelines. Provide accurate, consistent and professional responses. Review customer information before submitting updates. Identify recurring customer concerns and report them appropriately. Maintain accurate documentation of customer interactions. Participate in quality reviews, coaching and training. Work toward established service quality and performance expectations.

Remote Team Collaboration

Communicate professionally with colleagues through email, chat and virtual meetings. Coordinate customer requests with relevant departments. Provide updates on pending or unresolved cases. Request clarification when instructions are incomplete. Participate in virtual meetings, onboarding and training sessions. Maintain dependable communication during scheduled working hours. Work independently while contributing to team goals.

What We Offer

Depending on employment status, location and eligibility, benefits may include:

• Fully remote work environment
• Competitive entry-level compensation
• Paid onboarding and customer service training
• Full-time or part-time opportunities where available
• Flexible scheduling for qualifying positions
• Paid time off and company holidays
• Health, dental and vision benefits where applicable
• Professional development opportunities
• Ongoing coaching and performance feedback
• Career advancement opportunities
• Company-provided equipment where applicable
• Supportive and collaborative remote team environment

Equal Opportunity Statement

We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.

Required Qualifications

• High school diploma, GED, or equivalent.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Friendly, patient, and professional attitude.
• Good listening and interpersonal skills.
• Strong attention to detail and accuracy.
• Basic problem-solving abilities.
• Good organizational and time-management skills.
• Ability to follow established policies and procedures.
• Ability to manage multiple routine customer requests.
• Willingness to learn customer service tools and software.
• Ability to work independently in a remote environment.
• Dependable and professional work habits.
• Ability to maintain customer confidentiality.
• Reliable internet connection and suitable remote workspace.

Preferred Qualifications

• Previous professional experience is not required.
• Familiarity with any of the following may be beneficial: Customer service or customer support.
• Email, chat, or phone-based communication.
• Retail, hospitality, or other customer-facing activities.
• CRM or customer support platforms.
• Ticket-management systems.
• Microsoft Office or Google Workspace.
• Customer account or order processing.
• Data entry and record maintenance.
• Remote communication and collaboration tools.
• Experience gained through internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be considered.