Customer-Facing OT/IoT Security Engineer

Nozomi Networks Inc.; Saudi Arabia; On-site; SAR 180,000 - 280,000; Full time

Benefits offered by this job

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks is hiring a Designated Engineer to be the primary technical contact for enterprise and industrial customers, ensuring Nozomi platforms run flawlessly and evolve with emerging threats. You will deploy, optimize, and expand customer use of the cybersecurity platform while collaborating with cross‑functional teams.

The role emphasizes proactive health checks, feature design, and knowledge transfer through workshops, with strong emphasis on customer success and timely issue

Qualifications

• 2+ years in technical support, system admin, or consulting.
• Strong networking, security, and OS knowledge.
• Familiar with OT/ICS environments and related protocols.
• Experience with Nozomi Networks or similar cybersecurity platforms is a plus.
• Professional English communication and independent work ability.

Responsibilities

• Act as primary technical liaison for customers, focusing on support and platform optimization.
• Conduct health checks, tune sensors, and guide upgrades.
• Design features, integrations, dashboards, and custom queries.
• Create customer-specific docs, workflows and workshops on releases.
• Investigate incidents, manage support cases, and drive root-cause analysis.
• Provide weekly status updates and align with success managers and teams.

Skills

Technical liaison

Networking concepts

Network infrastructure

Cybersecurity principles

Windows/Unix/Linux

Scripting or API usage

Troubleshooting

Communication

Time management

OT/ICS exposure

AI-enabled tools usage

Education

Professional certifications (e.g., CompTIA Security+, CompTIA Network+, CCNA, GICSP)

Experience with Nozomi Networks products or similar platforms

Tools

PCAP analysis

Job description

Nozomi Networks is hiring a Designated Engineer to be the primary technical contact for enterprise and industrial customers, ensuring Nozomi platforms run flawlessly and evolve with emerging threats. You will deploy, optimize, and expand customer use of the cybersecurity platform while collaborating with cross‑functional teams.

The role emphasizes proactive health checks, feature design, and knowledge transfer through workshops, with strong emphasis on customer success and timely issue