Designated Engineer

Tech Ladies®; Saudi Arabia; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Health & Wellness

Financial

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks is seeking a Designated Engineer in Saudi Arabia to serve as the main technical contact for enterprise customers, ensuring their OT/IoT cybersecurity platforms run optimally and evolve with threats. You will deploy, maintain, and optimize configurations, collaborating with senior engineers and cross-functional teams to deliver value.

The role emphasizes proactive health checks, feature design, and customer workshops, with a focus on secure, scalable deployments for critical

Qualifications

• 2+ years in a technical support, system administration, or technical consulting role.
• Knowledge of networking concepts (OSI model, TCP/IP, VLANs, network architecture).
• Experience with firewalls and switches.
• Familiarity with Windows/FreeBSD/Unix/Linux OSs and virtualization.
• Strong troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Fluent English (written and spoken).
• Exposure to OT/ICS environments and protocols.
• Experience with Nozomi Networks products or similar cybersecurity platforms.
• Technical certifications (e.g., CompTIA Security+, CompTIA Network+, CCNA, GICSP) are a plus.
• 2+ years in a customer-facing role for cybersecurity vendor or a system integrator.
• Experience using AI-enabled tools to improve efficiency and decision-making.
• Ability to work with AI-assisted tools while applying professional judgement.

Responsibilities

• Own the customer relationship – Act as the primary technical liaison for assigned customers, focusing on operational support and platform optimization.
• Keep platforms healthy - Run regular health checks, tune sensor configurations, optimise alert generation, and guide upgrades.
• Accelerate Adoption - design and implement new features, integrations, dashboards, and custom queries that unlock customer use-cases.
• Document and Educate - Develop and maintain customer-specific documentation, workflows, and use cases, and deliver knowledge-transfer workshops on new releases and best practices.
• Troubleshoot and Resolve - Investigate incidents, open and manage support cases/RMAs, and drive root-cause closure with Technical Support.
• Report on Value - Provide weekly activity summaries and planning updates to customers.
• Collaborate - Partner with Customer Success Managers, Product, and Engineering to steer roadmap priorities and share field feedback.

Skills

Technical support

System administration

Technical consulting

Networking concepts

Tools

Windows

FreeBSD

Unix/Linux

Virtualization

Scripting

APIs

Job description

Job Description

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.

Saudi Arabia

We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.

As we expand our product portfolio and global presence, our Professional Services department is hiring a Designated Engineer (DE) you will serve as the primary technical point of contact for a portfolio of enterprise and industrial customers, ensuring their platforms run flawlessly and continuously evolve to meet emerging threats.

This role is ideal for professionals with a strong technical foundation and a passion for customer success. You will work closely with customers to effectively deploy the Nozomi solution, proactively maintain it, continuously optimize configurations, and enable the adoption of our cybersecurity platform. To achieve these goals, you will collaborate with and have the support of senior professional services engineers, Customer Success Managers, and cross‑functional teams.

You could be the next \"Nozomier\"! If this sounds like you, read on.

In This Role You Will

• Own the customer relationship – Act as the primary technical liaison for assigned customers, focusing on operational support and platform optimization.
• Keep platforms healthy - Run regular health checks, tune sensor configurations, optimise alert generation, and guide upgrade roll-
• Accelerate Adoption - design and implement new features, integrations, dashboards, and custom queries that unlock customer use‑cases.
• Document and Educate - Develop and maintain customer‑specific documentation, workflows, and use cases, and deliver knowledge‑transfer workshops on new releases and best practices.
• Troubleshoot and Resolve - Investigate incidents, open and manage support cases/RMAs, and drive issues to root‑cause closure with Technical Support.
• Report on Value - Provide weekly activity summaries and planning updates to customers.
• Collaborate - Partner with Customer Success Managers, Product, and Engineering to steer roadmap priorities and share field feedback.

To Be Successful In The Opportunity, You Will Have

• 2+ years of experience in a technical support, system administration, or technical consulting role.
• Knowledge of:
• networking concepts (OSI model, TCP/IP, VLANs, network architecture)
• network infrastructure (firewalls, switches)
• general cybersecurity principles and applications (Active Directory, PCAP analysis, security architecture).
• Familiarity with Windows/FreeBSD/Unix/Linux OS's, virtualization, and basic scripting or API usage.
• Strong troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively across multiple customer engagements.
• Professional fluency in written and spoken English.
• Exposure to OT/ICS environments and protocols.
• Experience with Nozomi Networks products or similar cybersecurity platforms.
• Technical certifications (e.g., CompTIA Security+, CompTIA Network+, CCNA, GICSP, or equivalent) are a plus.
• 2+ years in a customer‑facing role for a cybersecurity vendor or a system integrator (pre‑sales, professional services, TAM, CSM, etc.)
• Demonstrable experience using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑making.
• Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs.

Who We Are And What We Stand For

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Our Global Benefits

• Health & Wellness
• Financial
• Work-Life Balance
• Unparalleled Flexible Time-Off

Need to know information

Successful candidates will be subjected to background verification checks.