Customer Experience Specialist

Mullers Solutions 1; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Job summary

Müller’s Solutions is seeking an experienced Customer Experience Specialist to analyze customer journeys, identify gaps, and drive improvements across digital and operational touchpoints. You will analyze end-to-end journeys, propose actionable recommendations, and collaborate with Marketing, Sales, Product, and other teams to implement CX enhancements.

The role focuses on improving customer journeys across websites, self-service experiences, and lifecycle stages, with strong emphasis on

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 4+ years of professional experience in Customer Experience (CX).
• Strong understanding of customer journey mapping and customer experience methodologies.
• Experience identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints.
• Ability to analyze the end-to-end customer journey, from engagement through lifecycle.
• Experience collaborating with cross-functional teams including Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance.
• Strong ability to collect, monitor, and analyze CX metrics.
• Experience translating customer insights into actionable recommendations and process improvements.
• Ability to identify operational issues affecting customer experience across pre-sales, post-sales, billing, installation, and service processes.
• Experience working with technology teams to improve digital customer journeys.

Responsibilities

• Analyze customer journeys and identify gaps across digital and operational touchpoints.
• Drive improvements based on CX insights and metrics.
• Collaborate cross-functionally to implement end-to-end journey enhancements.
• Translate insights into actionable recommendations and process changes.

Skills

Customer journey mapping

CX metrics analysis

Cross-functional collaboration

Analytical thinking

Stakeholder management

Problem solving

Effective communication

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

Müller’s Solutions is looking for an experienced Customer Experience Specialist to analyze customer journeys, identify experience gaps, and drive improvements across digital and operational touchpoints

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field.

4+ years of professional experience in Customer Experience (CX).

Strong understanding of customer journey mapping and customer experience methodologies.

Experience identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints.

Ability to analyze the end-to-end customer journey, from initial product/service engagement through the customer lifecycle.

Experience collaborating with cross-functional teams including Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance.

Strong ability to collect, monitor, and analyze customer feedback and CX metrics.

Experience translating customer insights into actionable recommendations and process improvements.

Ability to identify operational issues affecting customer experience, including pre-sales, post-sales, billing, installation, and service processes.

Experience working with technology teams to improve digital customer journeys, including websites and self-service applications

Strong analytical, communication, stakeholder-management, and problem-solving skills.

Ability to work effectively in a cross-functional and fast-paced environment.