Customer Experience Specialist

Flyadeal; Jeddah; On-site; SAR 33,000 - 67,000; Full time

Job summary

Flyadeal in Jeddah seeks a Customer Service Agent to deliver a positive, customer-first experience by handling inquiries efficiently and providing accurate information about Flyadeal products, services, policies, and procedures.

You will handle inbound calls, resolve concerns professionally, meet productivity targets, enter data accurately, and collaborate with internal teams to improve the overall customer journey in a fast-paced environment.

Qualifications

• Good communication and interpersonal skills.
• Customer-focused and solution-oriented approach.
• Ability to handle customer concerns professionally in a fast-paced environment.
• Good computer and data-entry skills.
• Ability to work effectively as part of a team.

Responsibilities

• Handle inbound customer calls efficiently and professionally.
• Provide clear and accurate information about flyadeal products, services, policies, and procedures while supporting customer needs.
• Meet assigned productivity and customer care targets.
• Resolve customer enquiries and complaints and escalated complex issues when required.
• Maintain up-to-date knowledge of flyadeal products, systems, services, and marketing campaigns.
• Ensure accurate and timely data entry across relevant systems.
• Support Team Leaders with flight disruption activities, queue management, and cancelled flight processing.
• Monitor customer feedback and escalation recurring service or operational issues.
• Work with internal teams to resolve complaints and improve the overall customer journey.

Skills

Communication skills

Interpersonal skills

Customer focus

Problem solving

Data entry

Team player

Education

Education: high school diploma or higher

Job description

Flyadeal in Jeddah seeks a Customer Service Agent to deliver a positive, customer-first experience by handling inquiries efficiently and providing accurate information about Flyadeal products, services, policies, and procedures.

You will handle inbound calls, resolve concerns professionally, meet productivity targets, enter data accurately, and collaborate with internal teams to improve the overall customer journey in a fast-paced environment.