Customer Experience Analytics Specialist

2P Perfect Presentation; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

2P Perfect Presentation is seeking a Reporting Specialist to analyze customer experience and call center performance data and to drive improvements in satisfaction and operational efficiency.

You will develop reports and dashboards using Excel and Power BI, collect data from surveys and systems, and monitor key metrics in collaboration with cross-functional teams. A Bachelor’s degree and 2+ years of experience are required.

Qualifications

• Bachelor’s degree or Diploma in related field.
• Strong analytical and problem-solving skills.
• Experience with data analysis and reporting.
• Experience in call center operations is a plus.

Responsibilities

• Collect, validate, and analyze customer experience and call center data.
• Develop and maintain reporting templates and dashboards.
• Monitor performance against quality standards and KPIs.
• Identify trends and improvement opportunities.
• Collaborate with cross-functional teams to implement improvements.

Skills

Analytical thinking

Problem solving

Data interpretation

Communication

Presentation

Negotiation

Education

Bachelor’s or Diploma

Tools

Microsoft Excel

Power BI

Job description

2P Perfect Presentation is seeking a Reporting Specialist to analyze customer experience and call center performance data and to drive improvements in satisfaction and operational efficiency.

You will develop reports and dashboards using Excel and Power BI, collect data from surveys and systems, and monitor key metrics in collaboration with cross-functional teams. A Bachelor’s degree and 2+ years of experience are required.