CX Analytics Leader: Insight-Driven Customer Growth

Tawuniya; Riyadh; On-site; SAR 300,000 - 540,000; Full time

Job summary

Tawuniya is seeking a Manager of Customer Experience Analytics to drive enterprise CX analytics, insights, and performance governance. You will transform customer data into clear recommendations to inform business decisions, shape product design, and improve loyalty across all lines of business.

The ideal candidate has 5+ years in data analytics, 2+ years in team management, and strong skills in Python, SQL, Excel and Power BI.

Qualifications

• Bachelor’s in IT or related field; data science certification preferred.
• 5+ years in data analytics and performance management.
• 2+ years leading teams of analysts.
• Experience with Python, SQL, Power BI; AI analytics exposure.

Responsibilities

• Lead CX analytics and insights to inform strategy and KPIs.
• Develop and maintain CX Insight Model and guidelines.
• Produce dashboards and reports for senior leadership.
• Collaborate with Tech/Data teams to improve analytics infra.
• Mentor and grow CX analytics talent; manage performance.
• Translate insights into actionable business recommendations.

Skills

Data storytelling

Statistical analysis

Leadership & people management

Business judgment

Communication to executives

Analytical thinking

Root-cause analysis

Education

Bachelor's in information technology or related field

Data science / ML certification preferred

Tools

Python

SQL

Advanced Excel

Power BI

Job description

Tawuniya is seeking a Manager of Customer Experience Analytics to drive enterprise CX analytics, insights, and performance governance. You will transform customer data into clear recommendations to inform business decisions, shape product design, and improve loyalty across all lines of business.

The ideal candidate has 5+ years in data analytics, 2+ years in team management, and strong skills in Python, SQL, Excel and Power BI.