Customer Experience Analytics Lead — AI-Driven Insights

Keeta; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Keeta, an independent brand of Meituan, seeks a Business Analyst – Customer Experience to transform complex operational data into actionable insights, scalable reporting solutions, and smarter business decisions across our growing services portfolio.

If you're passionate about data, customer experience, automation, and AI and enjoy turning complex datasets into meaningful business impact, we'd love to hear from you.

Qualifications

• 3–5+ years of experience in BI, customer/operations analytics.
• Experience in technology, e-commerce, food delivery, or multi-vertical platforms preferred.
• Advanced SQL/Hive skills with data transformations.

Responsibilities

• Drive end-to-end performance tracking across verticals.
• Analyze customer experience, operational metrics, costs and productivity.
• Design automated BI dashboards, scorecards, and reporting solutions.
• Translate insights into actionable recommendations for senior stakeholders.

Skills

Business Intelligence

Customer Analytics

Operations Analytics

SQL

Hive

Python

VBA

Power Query

BI Dashboards

Automated Reporting

Tools

GenAI tools

Job description

Keeta, an independent brand of Meituan, seeks a Business Analyst – Customer Experience to transform complex operational data into actionable insights, scalable reporting solutions, and smarter business decisions across our growing services portfolio.

If you're passionate about data, customer experience, automation, and AI and enjoy turning complex datasets into meaningful business impact, we'd love to hear from you.