Customer Delivery Advisor

Cisco; Riyadh; Hybrid; SAR 300,000 - 540,000; Full time

Benefits offered by this job

Healthcare

Stock purchase program

Flexible spending

Education allowances

Job summary

Cisco Advisory seeks a senior management consultant to act as a technology strategist, helping clients maximize business value from technology through digitization strategy and operating model design.

The team aligns business and technology, optimizes budgets, and drives transformation programs. The role is hybrid in Saudi Arabia with up to 20% travel and C-suite advisory impact.

Qualifications

• Master’s degree or bachelor’s with 10+ years relevant professional experience.
• 5+ years in management consultancy and 5+ years in a senior role at a technology-driven service delivery organization.
• Experience across Enterprise, Government, and Service Provider sectors.
• Subject matter expertise in Smart Buildings, Smart Cities, or Digital Government initiatives.
• Advanced proficiency in agile delivery methodologies and IT Service Management (ITSM), IOT, AI, as well as other technology trends.
• Fluent Arabic is required.

Responsibilities

• Work as a trusted advisor alongside senior customers to identify market trends and opportunities for technology to create new business value.
• Develop or validate technology strategies, supporting business cases, and transformation programmes.
• Build or enhance operating models for effective technology governance and alignment between business and technology.
• Lead efforts to improve efficiency and effectiveness of the technology organization, including processes, tools, and people.
• Develop technology reference architectures, service portfolios, and contribute to product development.
• Conduct technology benchmarking and cost-optimisation planning including service and application rationalisation.

Skills

Management consulting

Technology strategy

Agile delivery

ITSM

IoT / AI technologies

Arabic language

Education

Master's degree

MBA

Job description

Meet the Team

Here at Cisco Advisory, we strive to offer our clients a premium experience: combining the trusted Cisco brand with highly skilled and experienced individuals offering years of industry exposure and market understanding to provide a custom-built advisory service tailored to our clients’ specific needs.

Location: Saudi

Travel: 20%

Meet the Team

Here at Cisco Advisory, we strive to offer our clients a premium experience: combining the trusted Cisco brand with highly skilled and experienced individuals offering years of industry exposure and market understanding to provide a custom-built advisory service tailored to our clients’ specific needs.

We are currently looking for a senior management consultant who will act as a technology strategist to support our customers in achieving greater business value from technology by delivering services ranging from digitization strategy development to operating model design.

Our team assists clients in aligning the business and technology agendas as well as identifying areas where innovation can drive business value. This work includes optimising the technology budget and increasing the efficiency and effectiveness of the technology organisation through repositioning or redesigning the technology functions, and by assessing and optimising operational processes.

Your Impact

• Work as a trusted advisor alongside senior customers to identify the relevant market trends and discover opportunities for technology to create new business value,
• Develop or validate technology strategies, the supporting business cases, and define the required transformation programmes,
• Build or enhance operating models catering for effective technology governance and alignment between business and technology,
• Lead work to increase the efficiency and effectiveness of the technology organisation, covering processes, tools & people, including the introduction of orchestration & automation,
• Develop technology reference architectures, service portfolios, and contribute to the associated product development,
• Compose & perform technology benchmarking and develop cost optimisation strategies & action plans, including service & application rationalisation,
• Develop and evangelise innovative point of views on how digital technologies will transform the way business is conducted,
• Act as an entrepreneur, including challenging traditional viewpoints at the client C-level,
• Actively work to identify and develop new business opportunities for Cisco through advisory.

Minimum Qualifications

• A master’s degree with a distinguished academic record, or a bachelor’s degree complemented by 10+ years relevant professional experience.
• A minimum of 5+ years of experience within management consultancy plus a minimum of 5+ years in a senior role at a technology-driven service delivery organization.
• Demonstrated experience navigating diverse segments, including Enterprise, Government, and Service Provider sectors.
• Subject matter expertise in high-impact technologies, such as Smart Buildings, Smart Cities, or Digital Government initiatives.
• Advanced proficiency in agile delivery methodologies and IT Service Management (ITSM), IOT, AI, as well as other technology trends.
• Fluent Arabic is required

Preferred Qualifications

• An MBA degree.
• Multilingual proficiency
• Superior written, verbal, and presentation skills, with the ability to communicate complex concepts to diverse audiences.
• The capacity to manage multiple priorities effectively, combined with the flexibility to travel and work across the EMEAR region.
• An entrepreneurial mindset characterized by the courage to challenge traditional viewpoints and provide strategic counsel at the C-suite level.

Nature of the Work: Hybrid Full Time

Hours of work: 48 hours per week

Benefits

• Healthcare and Insurance
• Employee Stock Purchase program
• Flexible Spending Benefit
• Flex and Schooling Allowances and many more

Application start and end date

Starting 18th August 2026 for approx. 4-6 weeks.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.