Customer Care Specialist – E‑Commerce & CRM

Majid Al Futtaim; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading retail and entertainment company in Riyadh is seeking a Customer Care Representative to enhance sales growth and profitability. This role entails processing customer requests efficiently and ensuring effective communication with team members. Ideal candidates should possess a High School Certificate and have a retail or sales background, alongside fluency in English and Arabic. Join a vibrant team dedicated to creating unforgettable experiences and be part of a renowned institution in the region.

Benefits

Friendly work environment

Diverse and talented colleagues

Qualifications

• Minimum 1 year of experience in customer services.

Responsibilities

• Maximize sales growth and profitability.
• Process customer requests accurately and efficiently.
• Communicate with associates and manage operational issues.
• Prioritize work based on urgency and impact.
• Achieve yearly financial targets through E-Commerce.
• Acknowledge customer requests promptly.

Skills

Retail or sales background

Fluent in English

Fluent in Arabic

Education

High School Certificate

Job description

A leading retail and entertainment company in Riyadh is seeking a Customer Care Representative to enhance sales growth and profitability. This role entails processing customer requests efficiently and ensuring effective communication with team members. Ideal candidates should possess a High School Certificate and have a retail or sales background, alongside fluency in English and Arabic. Join a vibrant team dedicated to creating unforgettable experiences and be part of a renowned institution in the region.