Customer Care Specialist

Silah Tamkeen; Jizan; On-site; SAR 60,000 - 90,000; Full time

Job summary

Silah Tamkeen is seeking a dedicated Customer Service professional in Saudi Arabia to respond to inquiries across phone, WhatsApp, email and social media. You will provide accurate information on candidates, processes, contracts, and timelines, and guide customers through recruitment from inquiry to closure.

The role requires 3-5 years in customer service, strong communication, CRM experience, and the ability to manage multiple requests with professionalism and timely updates.

Qualifications

• Diploma degree required.
• 3-5 years of relevant experience in customer service or customer care.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-management skills.
• Professional telephone and WhatsApp communication skills.
• Strong problem-solving and conflict-resolution skills.

Responsibilities

• Respond to customer inquiries through phone calls, WhatsApp, email, and social media.
• Provide accurate information regarding available candidates, recruitment procedures, contracts, fees, and timelines.
• Understand customer requirements and recommend suitable candidates based on their needs.
• Follow up with customers throughout the recruitment process and provide timely updates.
• Coordinate candidate interviews and communication between customers and candidates when required.
• Handle customer complaints and concerns professionally and provide appropriate solutions.
• Coordinate with recruitment and operations teams to ensure smooth processing of customer requests.
• Maintain accurate customer records, inquiries, follow-ups, and service status.
• Follow up on pending customer decisions, contracts, payments, and required documents.
• Build and maintain strong professional relationships with customers.
• Prepare daily/weekly reports on customer inquiries, bookings, contracts, and follow-ups.

Skills

Customer Service

Communication

Problem Solving

Time Management

Organizational Skills

Arabic

English

Relationship Management

Education

Diploma degree

Tools

CRM software

MS Office

Job description

Key Responsibilities

• Respond to customer inquiries through phone calls, WhatsApp, email, and social media.
• Provide accurate information regarding available candidates, recruitment procedures, contracts, fees, and timelines.
• Understand customer requirements and recommend suitable candidates based on their needs.
• Follow up with customers throughout the recruitment process and provide timely updates.
• Coordinate candidate interviews and communication between customers and candidates when required.
• Handle customer complaints and concerns professionally and provide appropriate solutions.
• Coordinate with recruitment and operations teams to ensure smooth processing of customer requests.
• Maintain accurate customer records, inquiries, follow-ups, and service status.
• Follow up on pending customer decisions, contracts, payments, and required documents.
• Build and maintain strong professional relationships with customers.
• Prepare daily/weekly reports on customer inquiries, bookings, contracts, and follow-ups.

Qualifications

• Diploma degree.
• 3-5 years of relevant experience in customer service or customer care.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-management skills.
• Professional telephone and WhatsApp communication skills.
• Strong problem-solving and conflict-resolution skills.
• Good computer skills and familiarity with CRM/customer databases.
• Strong organizational and time-management skills.
• Good Arabic and English communication skills.
• Ability to work under pressure and meet deadlines.