Customer Care Coordinator

LAWAZEM; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A customer service company is seeking a Customer Care Coordinator in Riyadh to enhance customer experience by managing inquiries and resolving issues. This role requires at least 2 years of experience in customer service, along with strong bilingual communication skills in Arabic and English. The ideal candidate will document customer interactions and feedback to contribute to improving service processes and collaborate with other departments to efficiently resolve customer issues. Flexibility in working hours is essential for accommodating customer needs.

Qualifications

• Minimum of 2 years of experience in customer service or support roles.
• Flexibility to work during varying shifts to accommodate customer needs.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Assist customers with understanding our products and services, resolving any issues they may encounter.
• Document customer interactions and feedback to improve service processes.
• Collaborate with other departments to resolve customer issues efficiently.
• Track and monitor customer feedback to identify trends and opportunities for improvement.
• Maintain a positive and professional demeanor while managing challenging customer situations.
• Contribute to the development of customer service policies and procedures.

Skills

Strong communication skills in both Arabic and English

Exceptional listening and problem-solving skills

Ability to work independently and as part of a team

Tools

Customer service software and CRM systems

Job description

As a Customer Care Coordinator at LAWAZEM, you will play a vital role in enhancing our customer experience. You will be responsible for handling customer inquiries, providing support for product-related questions, and ensuring that our clients receive the highest level of service. Your expertise in customer relations will help us build lasting connections with our clientele.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Assist customers with understanding our products and services, resolving any issues they may encounter.
• Document customer interactions and feedback to improve service processes.
• Collaborate with other departments to resolve customer issues efficiently.
• Track and monitor customer feedback to identify trends and opportunities for improvement.
• Maintain a positive and professional demeanor while managing challenging customer situations.
• Contribute to the development of customer service policies and procedures.

• Minimum of 2 years of experience in customer service or support roles.
• Strong communication skills in both Arabic and English.
• Exceptional listening and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficient in using customer service software and CRM systems.
• Flexibility to work during varying shifts to accommodate customer needs.