Customer Account Manager

Maseera; Riyadh; On-site; SAR 134,000 - 201,000; Full time

Job summary

Market Research Co. in Riyadh is seeking an experienced account manager to handle existing customer accounts and build long-term relationships, coordinating with internal teams to ensure timely project delivery.

You will prepare proposals, manage requests and renewals, and identify growth opportunities for expanding services. A Bachelor's degree and strong communication skills are required; fluency in Arabic and English is a plus.

Qualifications

• Bachelor's degree required.
• Experience in customer account management or similar role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple accounts.
• Fluency in Arabic and English is a plus.

Responsibilities

• Manage current customer accounts and build long-term relationships.
• Monitor customer needs and ensure services are delivered as agreed.
• Continuously communicate with customers, address inquiries and feedback.
• Coordinate with internal departments to ensure timely project delivery.
• Prepare commercial proposals and manage customer requests and renewals.
• Identify sales growth opportunities and expand service offerings for existing clients.
• Monitor customer satisfaction and work on improving their experience and service quality.
• Track contractual obligations and delivery deadlines in coordination with relevant teams.
• Prepare periodic reports on account performance, customer satisfaction, and business opportunities.

Skills

Customer account management

Communication skills

Organizational skills

Independent work

Arabic & English

Education

Bachelor's degree

Job description

Manage existing customer accounts and build long-term professional relationships. Job snapshot

Company: Market Research Co. Location: Riyadh, Saudi Arabia

Key responsibilities

Manage current customer accounts and build long-term relationships. Monitor customer needs and ensure services are delivered as agreed. Continuously communicate with customers, address inquiries and feedback. Coordinate with internal departments to ensure timely project delivery. Prepare commercial proposals and manage customer requests and renewals. Identify sales growth opportunities and expand service offerings for existing clients. Monitor customer satisfaction and work on improving their experience and service quality. Track contractual obligations and delivery deadlines in coordination with relevant teams. Prepare periodic reports on account performance, customer satisfaction, and business opportunities.

Requirements

Bachelor's degree Proven experience in customer account management or a similar role. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to work independently and manage multiple accounts. Fluency in Arabic and English is a plus.