CRM Operations & Insights Lead

Perfect Vision; Dammam; On-site; SAR 150,000 - 210,000; Full time

Job summary

Perfect Vision seeks a CRM Manager to own the CRM system and sales operations infrastructure in Dammam. You will ensure data integrity across the client base, enable pipeline visibility for the sales team, and drive processes from first contact to renewal.

The role requires 3–5 years in CRM or sales operations, strong Power BI skills, and fluency in Arabic and English. Collaboration with Operations and Platform teams is essential for seamless data alignment.

Qualifications

• Bachelor's degree in Business, IT, or related field.
• 3–5 years in CRM administration, sales operations, or similar role.
• Strong command of CRM platforms (Odoo, Salesforce, HubSpot) and advanced Excel/Google Sheets.
• Proven expertise in Power BI, including data modeling and dashboard design.
• Understanding of Saudi data privacy (PDPL) and B2B sales cycles.
• Fluent in Arabic and English.

Responsibilities

• Administer and improve the CRM/pipeline system, migrating toward a platform (Odoo).
• Enforce data governance and access controls across the sales team.
• Maintain a clean master client database and reactivate dormant accounts.
• Design and maintain Power BI dashboards and reports for pipeline value and forecast.
• Build automated data models in Power BI linking CRM and operational data sources.
• Support commission tracking and target-setting with Power BI data.
• Coordinate lead intake from marketing, web, tenders, and inbound channels.
• Align CRM records with delivery and AMC status with Operations and Platform teams.
• Train sales reps on CRM usage and data hygiene.

Skills

CRM administration

Sales operations

Power BI

Data governance

Data privacy PDPL

Analytical mindset

Arabic/English fluency

Education

Bachelor's degree in Business/IT

Tools

Odoo

Salesforce

HubSpot

Excel/Google Sheets

Job description

Perfect Vision seeks a CRM Manager to own the CRM system and sales operations infrastructure in Dammam. You will ensure data integrity across the client base, enable pipeline visibility for the sales team, and drive processes from first contact to renewal.

The role requires 3–5 years in CRM or sales operations, strong Power BI skills, and fluency in Arabic and English. Collaboration with Operations and Platform teams is essential for seamless data alignment.