Coordinator Customer Service

Hapag Lloyd; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

Hapag-Lloyd is seeking a Customer Service Support Coordinator – Customs to manage customs activities, declarations, and monitoring of acceptance and rejection cases. You will resolve House Bill mismatches and ensure compliance with standard processes and management instructions.

You will handle export/import manifests and in-bond handling, monitor rejections/acceptances, and maintain quality, customer-oriented service that adds value for clients and the company.

Qualifications

• Bachelor’s degree or equivalent.
• Good command of written and spoken English.
• Working knowledge of MS Office.
• FIS knowledge.
• Ability to work well with others and follow guidelines.
• Receptive to new ideas with a strong drive for personal development.

Responsibilities

• Handle customs activities, including export/import manifests and in-bond handling.
• Monitor acceptance and rejection cases.
• Resolve House Bill mismatches.
• Follow standard processes and management instructions; complete functional training on time.
• Deliver quality, customer-oriented service that creates value for customers and Hapag-Lloyd.

Skills

MS Office

FIS knowledge

English (written and spoken)

Teamwork

Growth mindset

Education

Bachelor’s degree or equivalent

Job description

The Customer Service Support Coordinator – Customs is responsible for handling customs activities and declarations, monitoring acceptance and rejection cases, and resolving House Bill mismatches. The role requires following standard processes and management instructions, completing functional training on time, and delivering quality, customer-oriented service that creates value for customers and Hapag-Lloyd.

Handle customs activities, included but not limited to export / import manifests, in-bond handling

Monitors rejections / acceptances

Follow standard processes and new requirements as communicated by management

• Complete all functional training timely
• Saudi Nationals Only.
• Bachelor’s degree or equivalent.
• Good command of written and spoken English.
• Working knowledge of MS Office.
• FIS knowledge.
• Ability to work well with others and follow guidelines.
• Receptive to new ideas with a strong drive for personal development.