Coordinator Customer Service

Hapag-Lloyd AG; Saudi Arabia; On-site; SAR 80,000 - 120,000; Full time

Job summary

Hapag-Lloyd AG is seeking a Customer Service Support Coordinator - Customs in Saudi Arabia. You will handle customs activities, including export/import manifests and in-bond handling, and ensure accurate documentation to support on-time deliveries and compliant declarations.

You will monitor acceptance and rejection cases, follow standard processes, complete trainings on time, and work collaboratively with colleagues to resolve House Bill mismatches and uphold service quality.

Qualifications

• Saudi Nationals Only.
• Bachelor's degree or equivalent.
• Good command of written and spoken English.
• Working knowledge of MS Office.
• FIS knowledge.
• Ability to work well with others and follow guidelines.
• Receptive to new ideas with a strong drive for personal development.

Responsibilities

• Handle customs activities, including export/import manifests and in-bond handling.
• Monitor rejections and acceptances; resolve mismatches.
• Follow standard processes and management instructions; complete training timely.

Skills

English proficiency

Teamwork

Adaptability

Growth mindset

Education

Bachelor's degree or equivalent

Tools

MS Office

FIS knowledge

Job description

The Customer Service Support Coordinator - Customs is responsible for handling customs activities and declarations, monitoring acceptance and rejection cases, and resolving House Bill mismatches. The role requires following standard processes and management instructions, completing functional training on time, and delivering quality, customer-oriented service that creates value for customers and Hapag-Lloyd.

Responsibilities

Handle customs activities, included but not limited to export / import manifests, in-bond handling

Monitors rejections / acceptances

Follow standard processes and new requirements as communicated by management

• Complete all functional training timely

Qualifications

• Saudi Nationals Only.
• Bachelor's degree or equivalent.
• Good command of written and spoken English.
• Working knowledge of MS Office.
• FIS knowledge.
• Ability to work well with others and follow guidelines.
• Receptive to new ideas with a strong drive for personal development.