Control Room Operator

Abdul Latif Jameel Company; Jeddah; On-site; SAR 56,000 - 100,000; Full time

Job summary

Abdul Latif Jameel Company in Jeddah seeks a vigilant CCTV/FLIR operator to monitor security across connected sites. You will follow guidelines to handle alarms, manage the control room, and report incidents with precise details.

The role requires 1–3 years of relevant experience, strong organizational and communication skills, and the ability to work under stress. Shift duties include handovers and adherence to emergency procedures.

Qualifications

• Minimum Qualifications: High school or diploma or equivalent.
• Minimum Experience: 1–3 years in the same credentials level.
• Job-Specific Skills: Detail Oriented, Stress management, Interpersonal skills, Analytical, Teamwork, Organizational, Communication, Data processing.

Responsibilities

• Operate CCTV and FLIR as per guidelines and manual.
• Identify and report fire alarms and motion detection across locations.
• Deal with emergencies per Emergency Policy and Procedures.
• Maintain effective communication to all sites connected to the control room.
• Check attendance punctuality and ensure sites are manned; record incidents in OB.
• Inform security in charge on duty about unrelieved guards or unoccupied posts.
• Report incidents to the concerned manager for ALJ premises.
• Record all activities with details to create incident reports.
• Ensure gates are locked; maintain and secure keys.
• Monitor CCTV/FLIR and report abnormalities to security supervisor.
• Ensure health checks on each shift; report faults to CCR.
• Deploy security dogs on time and record inconsistencies.

Skills

Detail Oriented

Stress management

Interpersonal skills

Analytical Skill

Teamwork

Organizational skills

Communication skills

Data processing Skills

Education

High school or diploma or equivalent

Job description

1. Operate the CCTV and FLIR as per the guidelines and manual provided.
2. Identify and report all fire alarms and motion detection raised by the CCTV system deployed at all locations connected to the system.
3. Deal with all emergencies as per Company’s Emergency Policy and Procedures.
4. Ensure effective communication to all sites connected to the control room.
5. Check security associate’s attendance punctuality and ensure that all sites are manned and record any incident in OB.
6. Inform the security in charge on duty immediately if any security guard is not relieved or of any post that is not occupied.
7. Inform concerned manager of any incidents at ALJ premises in the area for which he is responsible for.
8. Record all activities with all required details in case of emergencies in order to create a comprehensive report regarding the incident.
9. Assure are all gates locked and ensuring the keys are safely kept and maintained.
10. Monitor the CCTV/FLIR System and report any abnormalities to the security senior supervisor.
11. Responsible for the healthy check on each shift to ensure the system operational In case of any faulty in order to report to CCR.
12. Ensure that all the security dogs are deployed on time and record any inconsistency at applicable sites.
13. Monitor all contractors and visitors on CCTV and report any inconsistency.
14. Handover the shift to incoming duty operator and notify him about all incidents occurred (if any) and other activities during his shift. Such handover should be formally recorded.
15. Responsible of maintaining the control room's equipment, which includes CCTV, NVRs, and is accountable to report for any faults that might occur for quick actions.
16. Manage access the Control Room Authorization and ensure that any guests and visitors should apply for an access permit prior to the visit.

JOB CONTEXT:

• The job requires advanced knowledge in operating/monitoring CCTV /FLIR system as per the guidelines and manual.
• The job has direct impact over managing security associate’s attendance punctuality and ensure that all sites are equipped and full of security capacity.
• FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY:
• The job holder has the authority to grant access of CCTV system to heads of departments as per instruction given by line mangers

ORGANIZATIONAL / FUNCTIONAL STRATEGIC FOCUS:

• The job has a crucial supporting role in ensuring effective communication to all sites connected to the control room.

QUALIFICATION/EDUCATION, EXPERIENCE, AND SKILLS:

Minimum Qualifications: High school or diploma or equivalent.

Minimum Experience: Minimum of one to three years in the same credentials level.

Job-Specific Skills: Detail Oriented Stress management Interpersonal skills Analytical Skill Teamwork Organizational skills Communication skills, both written and verbal Data processing Skills