Contractor Onboarding & Access Management Coordinator

CreditNinja - KMD Partners, LLC; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Job summary

CreditNinja - KMD Partners, LLC is seeking a driven Contractor Onboarding & Access Management Coordinator in Saudi Arabia. You will manage end-to-end onboarding, verify documents, coordinate IDs/badges, and ensure compliant access provisioning for contractors and temporary staff.

The role requires coordinating with IT, security, HR, and project teams while maintaining trackers and meeting SLAs. Banking environment experience is highly valued; information security and IAM awareness is a plus.

Qualifications

• Saudi Nationals only.
• 1–3 years of relevant onboarding, IT onboarding, access management, HR operations, IT coordination, or similar experience.
• Experience with contractors, consultants, vendors, or temporary resources in a large enterprise.
• Strong understanding of end-to-end onboarding processes and access provisioning workflows.
• Experience coordinating with IT Infrastructure, IAM, Information Security, Service Desk, and application teams.
• Experience raising and tracking IT access requests and approvals.
• Banking or financial services environment experience is highly preferred.
• Proficiency with ITSM/ticketing platforms such as ServiceNow, Jira, or similar.

Responsibilities

• Coordinate the end-to-end onboarding process for contractors and temporary resources.
• Ensure onboarding activities are completed before joining dates.
• Coordinate with hiring managers to collect onboarding information and verify documents.
• Maintain onboarding records and trackers; schedule inductions and orientations.
• Raise and track system access requests; ensure timely approvals.
• Coordinate with Infra, IAM, Security and application owners to provision access.
• Coordinate issuance of IDs, badges, and physical access before Day 1.
• Maintain centralized trackers; monitor SLAs and reporting for stakeholders.
• Ensure access complies with bank policies and least-privilege controls.
• Provide regular status updates and escalate blockers as needed.

Skills

IT onboarding

Access management

HR operations

IT coordination

Excel

Time management

Stakeholder coordination

Banking domain knowledge

Tools

ServiceNow

Jira

BMC Remedy

Job description

About the Role

We are seeking a highly organized and proactive Contractor Onboarding & Access Management Coordinator to manage the end-to-end onboarding process for contractors, consultants, and temporary resources.

The role will be responsible for coordinating onboarding documentation, approvals, access requests, system provisioning, employee IDs and badges, induction activities, and stakeholder communication to ensure every contractor is fully operational from their first working day.

The successful candidate will be comfortable working in a banking environment, coordinating across multiple stakeholders, managing multiple onboarding activities simultaneously, and ensuring all processes comply with bank policies, security requirements, and access management controls.

Key Responsibilities

Contractor Onboarding

• Coordinate the end-to-end onboarding process for contractors, consultants, and temporary resources.
• Ensure all onboarding activities are completed before the contractor's joining date.
• Coordinate with hiring managers and project teams to collect all required onboarding information.
• Verify contractor documentation and ensure all required documents are complete and valid.
• Maintain accurate onboarding records and trackers.
• Schedule onboarding activities, induction sessions, and required orientations.
• Ensure all required approvals are obtained before onboarding completion.
• Proactively identify and resolve onboarding delays or missing requirements.

Access & System Provisioning

• Raise and coordinate system and application access requests based on approved onboarding requirements.
• Track access request workflows and ensure approvals are completed within required timelines.
• Coordinate with Infrastructure, Information Security, IAM, IT Service Desk, and application owners to provision required access.
• Follow up on pending access requests and elevate delays where required.
• Ensure contractors receive the appropriate access based on their role and approved requirements.
• Support access changes, additions, and removals during the contractor lifecycle.
• Ensure access provisioning follows bank security policies and least-privilege principles.

ID, Badge & Physical Access

• Coordinate the issuance of employee IDs, contractor IDs, badges, and physical access.
• Liaise with relevant security and facilities teams to ensure access is available before the joining date.
• Track badge and physical access requests through completion.
• Ensure contractors have the required physical and logical access to perform their responsibilities from Day 1.

Stakeholder Coordination

• Act as the central coordination point between:
  • Hiring Managers
  • Project Managers
  • Contractors and Vendors
  • HR / People Operations
  • IT Infrastructure
  • IAM / Information Security
  • Application Owners
  • Facilities and Physical Security
  • Procurement / Vendor Management
• Maintain clear communication with stakeholders throughout the onboarding process.
• Provide regular status updates on onboarding progress.
• Escalate blockers and overdue activities proactively.

Tracking & Reporting

• Maintain centralized onboarding trackers covering contractor status, documentation, approvals, access requests, IDs, badges, and joining dates.
• Monitor onboarding SLAs and identify potential delays before they impact the contractor's start date.
• Prepare daily/weekly onboarding status reports for relevant stakeholders.
• Track outstanding actions and ensure timely closure.
• Maintain accurate records for audit and compliance purposes.

Compliance & Controls

• Ensure onboarding activities comply with bank policies, security standards, access management controls, and regulatory requirements.
• Verify that required approvals are obtained before granting access.
• Ensure contractor access is aligned with the approved role and business requirements.
• Support periodic access reviews and contractor access validation.
• Ensure access is appropriately modified or revoked when contractors change roles or leave the organization.
• Maintain documentation required for internal and external audits.

Requirements

• Saudi Nationals only.
• 1-3 years of relevant experience in contractor onboarding, IT onboarding, access management, HR operations, IT coordination, or a similar role.
• Experience working with contractors, consultants, vendors, or temporary resources in a large enterprise environment.
• Strong understanding of end-to-end onboarding processes and access provisioning workflows.
• Experience coordinating with IT Infrastructure, IAM, Information Security, Service Desk, and application teams.
• Experience raising and tracking IT access requests and approval workflows.
• Strong understanding of documentation, approval, and compliance requirements.
• Experience in a banking or financial services environment is highly preferred.
• Experience with ITSM / ticketing systems such as ServiceNow, Jira, BMC, or similar platforms is preferred.
• Strong Microsoft Office / Excel skills for maintaining trackers and reporting.
• Excellent organizational and time-management skills.
• Strong follow-up and stakeholder coordination capabilities.
• Ability to manage multiple onboarding requests simultaneously and work under tight deadlines.
• Strong written and verbal communication skills.
• High attention to detail and ability to maintain accurate records.

Key Performance Indicators

• Percentage of contractors fully onboarded before their joining date.
• Day-1 readiness and operational access availability.
• Onboarding SLA adherence.
• Access request turnaround time.
• Accuracy and completeness of onboarding documentation.
• Timely completion of required approvals.
• Reduction in onboarding delays and escalations.
• Compliance with bank onboarding and access management policies.
• Stakeholder and contractor satisfaction.

Preferred Profile

The ideal candidate is a hands-on onboarding and coordination specialist who is highly organized, detail-oriented, and comfortable managing multiple onboarding activities simultaneously.

The candidate should have strong experience coordinating contractor onboarding, access requests, system provisioning, approvals, badges, documentation, and multiple internal stakeholders.

Experience within a bank or highly regulated enterprise environment, particularly exposure to IAM, ITSM, Information Security, and access governance processes, will be highly advantageous.

What We Offer

• Opportunity to work in a dynamic, project-driven environment.
• Exposure to large-scale technology and digital transformation projects.
• Collaboration with project teams, customers, hiring managers, and leading staffing partners.
• Professional growth and development opportunities.

Disclaimer CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.