Concierge Agent at Hilton

Hilton; Makkah Region; On-site; SAR 39,000 - 78,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Crisis concierge

Mental health resources

Job summary

Hilton مكة in Mecca is seeking a Concierge Agent for a full-time, on-site role. You will delight guests by handling inquiries and arranging dining, transport, events, tours, and local attractions to create memorable stays.

This on-site position emphasizes coordinating special services, managing communications, assisting VIP guests, and promoting hotel offerings to ensure seamless guest experiences.

Qualifications

• Experience in guest services or hospitality preferred.
• Excellent communication and problem-solving skills.
• Ability to work on-site at Hilton مكة.

Responsibilities

• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Provide information and handle arrangements for dining, transportation, events, tours, and local attractions.
• Arrange for medical care, childcare, floral delivery, and other personalized guest needs.
• Receive and deliver messages, mail, packages, and faxes.
• Facilitate seamless registration and elevated service for high priority guests.
• Share marketing materials and encourage use of hotel services and programs.

Job description

Concierge Agent at Hilton in مكة, S02, SA.

Full-time, on site position offers great opportunities for career growth.

What you'll do during a typical day:

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

What It Takes to Make the Stay At Hilton

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership . A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive At Hilton

We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands, and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.