Concierge

Hilton; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A global hospitality company is seeking a Concierge to serve as a key contact for Guests during their stay. Responsibilities include responding to inquiries, providing information about local services, and maintaining safety in the lobby area. The role requires a positive attitude, exceptional grooming standards, and flexibility. Experience in a hotel environment is advantageous. Join our team to create remarkable guest experiences in Makkah.

Qualifications

• Previous experience working in Concierge in a hotel environment.

Responsibilities

• Serve as a key point of contact for Guests and efficiently respond to inquiries.
• Provide information, advice, and booking services for various enquiries.
• Process and deliver messages for Guests.
• Ensure orderliness and safety guidelines around lobby and front door areas.
• Project a professional manner emphasizing hospitality and Guest service.

Skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Flexibility to respond to different work situations

Ability to work independently and in a team

Knowledge of the local area

Job description

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
  
  
  

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area
  
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in Concierge in a hotel environment
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Doubletree by Hilton Al Andalus Mall Hotel

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Guest Services, Operations, and Front Office