Collections Specialist, Receivables & Credit Support

Sika; Al Khobar; On-site; SAR 67,000 - 112,000; Full time

Job summary

Sika is seeking a Debt Collector in the Eastern Province to manage and collect receivables while sustaining strong customer relationships. The role works closely with Sales, Customer Service, and Finance to resolve payment issues and support cash flow objectives.

The position involves calling, emailing, visiting customers, and preparing aging reports to track performance and ensure timely payments. Strong communication and negotiation skills are essential.

Qualifications

• Experience in debt collection and cash collection processes.
• Strong communication and negotiation skills.
• Ability to work with cross-functional teams.

Responsibilities

• Monitor customer accounts and outstanding balances on a regular basis.
• Conduct collection activities through phone calls, emails, customer visits, and formal correspondence.
• Follow up on due and overdue invoices to ensure timely payment collection.
• Maintain accurate records of collection activities, customer commitments, and payment schedules.
• Prepare and distribute customer statements and aging reports.
• Reconcile customer accounts and investigate outstanding discrepancies.
• Collaborate with Sales to resolve payment issues and disputes.
• Support credit assessments and recommend credit limits when needed.
• Coordinate with customers and internal teams to resolve disputes and payment-related issues.
• Prepare weekly and monthly collection status reports and monitor aging metrics.

Skills

Debt collection

Customer service

Communication

Negotiation

Job description

Sika is seeking a Debt Collector in the Eastern Province to manage and collect receivables while sustaining strong customer relationships. The role works closely with Sales, Customer Service, and Finance to resolve payment issues and support cash flow objectives.

The position involves calling, emailing, visiting customers, and preparing aging reports to track performance and ensure timely payments. Strong communication and negotiation skills are essential.