Debt Collector

ClearGrid; Riyadh; On-site; SAR 111,600 - 167,400; Full time

Benefits offered by this job

Central role in building innovative products

Opportunity to shape systems and processes

Job summary

A fast-growing startup in Saudi Arabia is looking for a Debt Collector to manage overdue accounts and develop tailored collection strategies. The ideal candidate has at least two years of experience in debt resolution, is fluent in Arabic and English, and possesses strong negotiation and communication skills. This role offers a chance to impact the industry significantly while working within a high-growth team environment.

Qualifications

• Proven experience as a debt collection agent, minimum 2 years.
• Knowledge of KSA debt collection agencies and laws.
• Fluency in Arabic and English.

Responsibilities

• Manage recovery efforts for overdue accounts.
• Develop tailored debt resolution strategies.
• Maintain professional customer relationships.

Skills

Debt resolution experience

Strong communication skills

Negotiation skills

Professional relationship management

Ability to handle high-pressure situations

Education

Certification in debt collection or related field

Tools

Debt collection software

Job description

About ClearGrid

ClearGrid is on a mission to revolutionize the debt resolution industry. We’re using AI, automation, and real-time data to rethink how debt collection works, unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding collections from scratch with modern tools. We’re a fast‑growing startup with ambitious goals, looking for builders who are hungry to make a real dent in a space with massive untapped potential.

Role Overview

The Debt Collector is responsible for managing the recovery of overdue accounts, using a proactive and customer‑centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies.

Key Responsibilities

• Debt Collection:
  • Manage and directly handle debt recovery efforts for overdue accounts.
  • Develop and implement tailored debt resolution strategies based on customer circumstances.
  • Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.
• Customer Relationship Management:
  • Maintain professional relationships with customers, balancing firm collections and empathy.
  • Address complex or escalated customer accounts, working toward effective and amicable resolutions.
  • Resolve disputes and complaints while upholding a positive image for the company.
• Compliance and Regulation:
  • Ensure adherence to all relevant debt collection laws, regulations, and company policies.
  • Stay informed on industry trends and legal changes to ensure best practices in the debt resolution process.
• Performance Monitoring and Reporting:
  • Track personal performance metrics, including recovery rates and customer engagement.
  • Prepare and present reports on recovery activities, outlining key results and areas for improvement.
  • Regularly assess and adjust collection strategies to meet company recovery goals.
• Operational Efficiency:
  • Continuously seek ways to streamline debt collection processes for improved productivity.
  • Utilize collection software and tools to track progress and maintain accurate records.
• Collaboration and Stakeholder Management:
  • Work with internal teams to coordinate and support the overall debt recovery process.
  • Collaborate with external agencies or partners as needed to facilitate collections.

Qualifications

• Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution.
• Experience in KSA‑based debt collection agencies.
• In‑depth knowledge of debt collection laws, regulations, and best practices.
• Strong communication and negotiation skills, with the ability to manage delicate conversations and resolve disputes.
• Proficiency in debt collection software and tools.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Ability to handle high‑pressure situations and manage customer concerns professionally.
• Certification in debt collection or a related field.
• Fluency in Arabic and English.

Why Join ClearGrid?

• Real ownership: You’ll play a central role in building products that redefine how collections work in the future.
• Massive industry impact: This is one of those rare spaces where almost everything is still to be built.
• High‑growth team: We’re scaling fast, and the systems, tools, and processes you help create will shape our foundation.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Accounting / Auditing and Finance