Cloud Compute SME Lead

DXC Technology; Riyadh; On-site; SAR 300,000 - 420,000; Full time

Job summary

DXC Technology seeks a Cloud Compute SME Lead to oversee Level 2 support operations across multi-data center infrastructure. You will lead incident resolution, provisioning, and ensure stability of core IT services.

Focus on driving operational excellence across OS, databases, storage, virtualization, networking, backup, and security, and guide hybrid cloud initiatives including migrations to Azure, GCP, OCI and OpenShift environments.

Qualifications

• Experience leading infrastructure operations teams.
• Hands-on expertise with OS platforms, storage, databases, virtualization, OpenShift, and networking.
• Experience with public cloud platforms and hybrid cloud migrations.
• Knowledge of backup, monitoring, and automation tools.
• Excellent problem-solving, leadership, and communication skills.

Responsibilities

• Lead the team that maintains and operates infrastructure components across multiple data centers.
• Manage incident and problem management, delivering timely resolution and root cause analysis.
• Oversee provisioning and service fulfillment for infrastructure resources (OS, database, storage, backup, virtualization, network, security).
• Review infrastructure projects for readiness and compliance.
• Provide SME guidance for cloud migration and hybrid integration across Azure, GCP, OCI, and OpenShift.
• Drive automation and standardization of operational tasks with Ansible and scripting.
• Support disaster recovery planning and execution for infrastructure layers.
• Develop the team through training and performance management.

Skills

Leadership

OS platforms

Storage systems

Databases

Virtualization

OpenShift

Networking

Public cloud

Backup technologies

Automation tools

Problem solving

Communication

Education

Bachelor’s degree in computer engineering, Information Systems, or related field

Tools

Ansible

Job description

The Cloud Compute SME Lead is responsible for managing Level 2 support operations across multi-data center infrastructure. This role ensures stability, performance, and continuity of core IT services by leading incident resolution, ensuring service fulfillment, provisioning, and supporting infrastructure projects. The manager drives operational excellence across operating systems, database, storage, virtualization, networking, and backup domains, and security operations. The role also acts as a technical advisor for hybrid cloud strategy, providing SME support for migrating on-premises workloads to public cloud platforms such as Google Cloud Platform (GCP) and Microsoft Azure, as well as containerized/hybrid environments built on Red Hat OpenShift.

Key Responsibilities

• Lead the team that maintains and operates infrastructure components across multiple data centers.
• Ensure incident and problem management, delivering timely resolution and root cause analysis.
• Ensure service fulfillment and provisioning for infrastructure resources (Operating systems, database, storage, backup, virtualization, network, security).
• Support and review infrastructure projects to guarantee operational readiness and compliance.
• Provide SME guidance and support for cloud migration initiatives, including workload assessment, migration planning, and hybrid integration across Microsoft Azure, Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI), and Red Hat OpenShift.
• Lead the team that maintain and optimize infrastructure components:
• Database: Oracle, MSSQL
• Storage: SAN/NAS, enterprise backup solutions
• Virtualization: VMware, Hyperconverged Infrastructure
• Networking: LAN/WAN, firewalls, load balancers
• Security: Basic hardening and compliance with organizational standards
• Ensure adherence to SLAs and operational KPIs.
• Drive automation and standardization of operational tasks using tools like Ansible and scripting.
• Support disaster recovery planning and execution for infrastructure layers.
• Provide leadership in team development, training, and performance management.

Required Skills

• Strong leadership skills and technical expertise in enterprise infrastructure operations.
• Hands-on experience with one or more of the fields in: OS platforms (Windows Server, Linux, AIX), storage systems, database, virtualization, OpenShift, and networking.
• Working knowledge of public cloud platforms (Google Cloud Platform, Microsoft Azure, Oracle Cloud Infrastructure) and container/hybrid cloud platforms (Red Hat OpenShift), with the ability to support migration of on-premises workloads to the cloud.
• Familiarity with backup technologies and basic security practices.
• Familiarity in monitoring and automation tools.
• Excellent problem-solving, leadership, and communication skills.

Qualifications and Certifications

• Bachelor’s degree in computer engineering, Information Systems, or related field.
• 10+ years of IT infrastructure experience, with at least 3+ years in a managerial role.
• Preferred Certifications:
• VMware VCP-DCV
• Microsoft Certified: Windows Server Administration
• ITIL v4 Foundation
• Networking/Security certifications (CCNP, CISSP)
• Oracle Certified Professional (OCP)
• Microsoft Certified: SQL Server Database Administration
• Red Hat OpenShift Administrator Certification
• Google Cloud Professional Cloud Architect