Client Advisor

Burberry; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury fashion brand is seeking 5 Client Advisors in Riyadh to support the sales team, deliver exceptional client experiences, and drive sales goals. Candidates should have experience in luxury retail and strong interpersonal skills. This role offers opportunities in their new Kingdom Centre store or existing Al Faisaliah Mall store, enhancing customer experience with digital tools. The environment is dynamic, creative, and values-driven.

Benefits

Ongoing development opportunities

Creative environment

Inclusion in a luxury brand

Qualifications

• Experience in luxury retail is preferred.
• Comfortable with digital tools including POS.
• Ability to handle complex customer situations.

Responsibilities

• Support the sales team to achieve sales goals.
• Drive category performance and understand new collections.
• Deliver exceptional client experiences.

Skills

Previous experience in luxury retail or high-end client service

Advanced knowledge of POS systems

Excellent interpersonal and communication skills

Strong client focus

Genuine passion for fashion and styling

Tools

Apple devices

Job description

Overview

At Burberry, creativity opens spaces. Since 1856, we’ve been redefining luxury, delivering exceptional experiences to our clients while championing innovation, sustainability, and community.

We are looking for 5 passionate and dynamic Client Advisors to join our Riyadh team. Depending on the successful candidate, you may be placed in our new Kingdom Centre store opening in May, or our existing Al Faisaliah Mall store. In this role, you will support the Store Manager in driving sales, delivering the iconic Burberry Experience, and inspiring the sales team to achieve excellence across all product categories.

Locations:

• Al Faisaliah Mall (Existing Store)

Onboarding: April 2026

Departments: RETAIL OFFLINE

City: Riyadh

Location: SA

Key Responsibilities

• Support the sales team to achieve sales goals and KPIs
• Drive category performance and ensure full understanding of new collections
• Deliver exceptional client experiences, acting as a role model for Burberry service standards
• Manage customer flow on the sales floor to ensure every client receives attention and care
• Provide real-time guidance and support to colleagues on the sales floor
• Assist in developing and retaining talent through feedback and training support
• Resolve complex client issues with professionalism and escalate when necessary
• Leverage digital tools to enhance the customer experience and team performance
• Support store operations, including opening/closing procedures, POS, and promotional activities

What We’re Looking For

• Previous experience in luxury retail or high-end client service
• Advanced knowledge of POS systems and comfort with digital tools (including Apple devices)
• Excellent interpersonal and communication skills, with the ability to handle complex customer situations
• Strong client focus, organized, proactive, and able to work in a fast-paced, high-energy environment
• Genuine passion for fashion and styling, with a keen interest in luxury products

Why Join Burberry

• Be part of an iconic, values-driven luxury brand
• Work in a dynamic, inclusive, and creative environment
• Opportunity to join our new Kingdom Centre store or existing Al Faisaliah Mall store
• Ongoing development opportunities and career growth within Burberry

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.