Claims Representative

The Cigna Group; Riyadh; Hybrid; SAR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid mode

International exposure

Great Place to Work certification

Job summary

The Cigna Group in Saudi Arabia is seeking a Claims Processing Assistant to support daily workflow, organizing and tracking claims to meet turnaround times.

You will handle claims from members and providers, respond to inquiries, and work with internal teams to maximize first-time resolution. The role requires strong organizational skills and proficiency with Microsoft Office; hybrid work arrangement offered.

Qualifications

• 1 year of experience in a similar administrative/claims support role.
• Experience with an international company is preferred but not required.
• Experience in claims or insurance is preferred but not essential.
• Strong written and verbal communication skills.
• Ability to follow procedures and work to deadlines.
• Comfort working independently or as part of a team.

Responsibilities

• Receive claim batches from providers and members and log for tracking.
• File and scan hard-copy claims for processing.
• Plan operations; create processing schedules for the team.
• Assemble processing batches and assign to team members.
• Update claim status in systems and trackers.
• Contact providers and members to obtain missing information.
• Resolve inbound queries to achieve high first-time resolution.
• Provide regular claims status reporting.

Skills

Administrative experience

Stakeholder communication

Time management

Organizational skills

Independent work

Adaptability

Tools

Microsoft Office

Job description

This role is at the heart of Cigna’s claims processing operation in the Middle East.

Claims are received from both members and providers, and the position holder will be required to organize and track workflow daily to facilitate the consistent attainment of turnaround times and other critical success factors for Claims.

The position holder will also be expected to respond to queries regarding claims and coming from multiple in-house and external sources; thereby freeing the Cigna Claims Team to focus exclusively upon attaining daily targets.

The role will be required to be organized and efficient and accurate with strong interpersonal skills, and preferably an appreciation of medical terms.

Responsibilities

• Take receipt of submitted claim batches from providers, and individual claims direct from members.
• Log and file claims received for tracking and planning and processing purposes.
• Scanning and imaging of hard-copy claims received.
• Operations planning; compiling processing schedules for the Claims Team.
• Assemble processing batches and assign to team members.
• Accepting finalized claims; updating status in systems and trackers as required.
• Reach out to providers and members; source additional information as needed to finalize claims.
• Resolve inbound queries from providers and members; maximize first time contact resolution.
• Regular claims status reporting, as specified.

Qualification And Skills

• 1 years’ experience performing a similar role; combining administration and stakeholder contact.
• Experience of working for an international company, preferred but not essential.
• Previous claims or insurance experience preferred but not essential.
• Broad awareness of medical terminology, advantageous.
• Excellent organizational skills, capable of following and contributing to agreed procedure.
• Strong administration awareness and experience, essential.
• Strong skills in Microsoft Office applications, essential.
• First class written and verbal communication skills, essential.
• Ability to communicate across a diverse population, essential.
• Capable of working independently, or as part of a team.
• Good time management: ability to work to tight deadlines.
• Flexible and adaptable approach, sometimes working in a fast-paced environment.
• Passion for achieving agreed objectives.

What We Offer

• Hybrid mode
• Flexibly
• International exposure
• Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )

Working hours :

As per KSA Labor Work

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.