Charging Support Engineer — 24/7 Incident & Network Health

Ericsson; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Ericsson AB in Riyadh invites a Charging Support Engineer to ensure service availability and performance for CSP customers. You will work with global teams on charging systems and billing interfaces, handling incidents with RCA and preventive actions.

The role requires 3+ years in telecom operations, strong knowledge of OCS/IN/SDP, and fluency in English; Arabic is a plus for the region. On-site in Riyadh with potential on-call shifts.

Qualifications

• Bachelor's degree in Telecommunications, Computer Science or equivalent.
• 3+ years in telecom operations/support, ideally charging or BSS.
• Strong knowledge of Ericsson Charging or similar systems.

Responsibilities

• Support Ericsson Charging in live networks and resolve incidents within SLAs.
• Analyze logs, protocols and call flows to identify faults end-to-end.
• Execute changes, patches, and health checks per change management.
• Perform RCA, document cases and drive preventive actions.
• Collaborate with Global Support and Product Development Units on tickets.

Skills

Telecom operations

OCS/IN/SDP

Linux/UNIX

Scripting (Bash/Python)

Diagnostics & troubleshooting

Cloud/virtualization (VMware/OpenStack

Kubernetes

SQL/Oracle

Education

Bachelor's degree in Telecommunications or Computer Science

Tools

OSS/NMS

VMware

OpenStack

Kubernetes

SQL/Oracle

Job description

Ericsson AB in Riyadh invites a Charging Support Engineer to ensure service availability and performance for CSP customers. You will work with global teams on charging systems and billing interfaces, handling incidents with RCA and preventive actions.

The role requires 3+ years in telecom operations, strong knowledge of OCS/IN/SDP, and fluency in English; Arabic is a plus for the region. On-site in Riyadh with potential on-call shifts.