Channel Partner Engineer, Tech Training & Certification

Smithsgroup2; Dammam; On-site; SAR 250,000 - 380,000; Full time

Job summary

Smiths Group plc in Saudi Arabia's Eastern Province is seeking an experienced technical support professional to serve as the primary focal point for certified Channel Partners across the MEA region, ensuring alignment with JC standards while protecting intellectual property.

You will deliver technical training, support repair and service activities, coordinate escalations, and conduct capability assessments, audits, and onboarding of new partners, working across multiple countries and cultures.

Qualifications

• Engineering degree or equivalent technical qualification.
• Fluent English required. Arabic, French and/or Russian is an advantage.
• 8+ years experience in Service Operations, Field Service, Repair Operations, Engineering, or Reliability.

Responsibilities

• Act as the primary technical focal point for all certified Channel Partners within the assigned region.
• Provide technical support related to repair activities, refurbishment processes, assembly procedures, testing requirements, and service execution.
• Review and support technical requests from Channel Partners within approved authorization limits.
• Coordinate technical escalations between Channel Partners and John Crane Engineering, Product Management, and Service Operations teams.
• Deliver and coordinate technical training programs for Channel Partner personnel.
• Support certification and recertification of Channel Partner technicians and engineers.
• Evaluate technical competence and readiness of Channel Partner personnel.
• Perform technical assessments and audits of Channel Partner facilities.
• Verify compliance with approved Service Operations standards, SOPs, and quality requirements.
• Support onboarding of new Channel Partners and certification programs.
• Participate in capability assessments and authorization reviews of Channel Partner Service Centers.
• Support repair troubleshooting activities and resolution of complex technical issues.
• Provide guidance on component inspection, repairability assessments, assembly requirements, testing methods, and reporting standard.
• Support implementation of new service technologies, repair methodologies, and global standards.

Skills

Channel Partner Support

Technical Troubleshooting

Training & Certification

Stakeholder Management

Cross-cultural Communication

Education

Engineering Degree or equivalent

Job description

Smiths Group plc in Saudi Arabia's Eastern Province is seeking an experienced technical support professional to serve as the primary focal point for certified Channel Partners across the MEA region, ensuring alignment with JC standards while protecting intellectual property.

You will deliver technical training, support repair and service activities, coordinate escalations, and conduct capability assessments, audits, and onboarding of new partners, working across multiple countries and cultures.