Branch Operation Manager-F&B | Saudi Arabia

RAWAJ; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

RAWAJ is seeking a Branches Manager to oversee operations across all company branches in Saudi Arabia. You will lead branch managers, enforce policies, and drive sales and profitability with strong service standards.

The role requires 5–7 years in multi-branch retail leadership, plus excellent communication, planning, and people skills. Travel between branches is expected as part of the role.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field.
• 5–7 years of experience in multi-branch operations or retail management.
• Proven leadership, decision-making, and problem-solving skills.
• Strong understanding of customer service, operational processes, and financial principles.
• Excellent communication and interpersonal abilities.
• Ability to travel frequently between branches.
• Proficiency in MS Office and branch management systems (POS, ERP).

Responsibilities

• Supervise daily operations across all branches to ensure policy and quality compliance.
• Set branch performance goals and monitor KPIs (sales, customer satisfaction, cost control).
• Conduct branch visits, audits, and performance evaluations.
• Hire, train, mentor, and manage branch managers.
• Develop and implement business strategies to increase productivity and profitability.
• Resolve operational issues and address customer complaints promptly.
• Monitor inventory levels and procurement practices.
• Coordinate with HR, Marketing, Finance for cross-functional support.
• Prepare regular reports on branch performance and suggest improvements.
• Lead the launch of new branches.

Skills

Leadership

Communication

Customer service

Problem solving

Travel flexibility

MS Office

Education

Bachelor's degree in Business Administration / Management

Tools

POS

ERP

Job description

Leverage your abilities and join the dynamic team of a leading company operating in the retail and multi-branch sector across Saudi Arabia.

The Branches Manager is responsible for overseeing the operations and performance of all company branches. This role ensures consistent service delivery, operational efficiency, staff management, and the achievement of sales and profitability targets. The Branches Manager will lead branch managers, enforce company policies, and maintain brand standards across all locations.

Key Accountabilities

The position involves:

• Supervising daily operations across all branches to ensure compliance with company policies, procedures, and quality standards.

• Setting performance goals for branches and monitoring KPIs (sales targets, customer satisfaction, and cost control).

• Conducting regular branch visits, audits, and performance evaluations.

• Hiring, training, mentoring, and managing branch managers, ensuring effective leadership and team development.

• Developing and implementing business strategies to increase branch productivity and profitability.

• Resolving operational issues and ensuring customer complaints are addressed promptly and professionally.

• Monitoring inventory levels and procurement practices to ensure optimal stock availability.

• Coordinating with HR, Marketing, Finance, and other departments for cross-functional support.

• Preparing regular reports on branch performance and suggesting improvements to senior management.

• Leading the launch of new branches, ensuring smooth openings and integration into operations.

Knowledge, Skills, and Experience

We are looking for:

• Bachelor’s degree in Business Administration, Management, or a related field.

• 5–7 years of experience in multi-branch operations or retail management.

• Proven leadership, decision-making, and problem-solving skills.

• Strong understanding of customer service, operational processes, and financial principles.

• Excellent communication and interpersonal abilities.

• Ability to travel frequently between branches.

• Proficiency in MS Office and branch management systems (POS, ERP).