Boutique Manager

Trafalgar Luxury Group; Jeddah; On-site; SAR 180,000 - 300,000; Full time

Job summary

Trafalgar Luxury Group is seeking a Boutique Manager to lead a luxury jewelry boutique in Jeddah. You will inspire a high-performing team, deliver exceptional client experiences, and drive sales performance in a prestigious brand environment.

You will oversee operations, clienteling, inventory, and events, while maintaining the brand's standards of elegance and discretion. Fluency in English and Arabic is required for serving discerning clientele.

Qualifications

• 3–5 years in luxury retail, preferably fine jewelry or watches.
• Proven clienteling and CRM experience with personalized shopping.
• Deep jewelry product knowledge and gemstones is an advantage.
• Fluent in English and Arabic; other languages are a plus.
• Strong leadership, grooming, professional etiquette and EI.
• Commercial acumen with problem-solving skills.
• Proficient in POS systems, retail analytics and MS Office.

Responsibilities

• Oversee boutique operations, ensuring brand standards in experience, hygiene, merchandising and security.
• Deliver world-class luxury service and maintain VIP client relationships.
• Lead sales targets, KPIs and client retention to boost profitability.
• Train and develop the team in clienteling, product knowledge and selling techniques.
• Maintain visual merchandising reflecting the luxury image and seasonal direction.
• Organize client appointments, events and after-sales service with discretion.
• Manage stock, transfers and coordinate with back-office and supply chain.
• Monitor daily sales reconciliation, cash management and reporting.
• Handle client feedback with elegance and solution orientation.
• Prepare weekly/monthly sales reports and market insights for management.
• Schedule staff, manage attendance and floor coverage during peak hours.

Skills

Luxury retail

Clienteling

CRM

Leadership

English & Arabic

Communication

Retail analytics

POS proficiency

Tools

POS systems

Microsoft Office

Job description

The Boutique Manager is responsible for leading and inspiring a team to deliver exceptional client experiences and achieve business goals in a luxury jewelry environment. This role oversees all operational, client service, and sales functions, ensuring the boutique reflects the high standards and prestige of the brand. The ideal candidate embodies elegance, discretion, and deep knowledge of fine jewelry, while upholding the highest level of professionalism and boutique excellence.

Responsibilities

• Oversee the daily operations of the boutique, ensuring compliance with brand standards in client experience, hygiene, merchandising, and security.
• Deliver a world-class luxury service by maintaining close relationships with VIP clients and ensuring all team members provide an elevated and personalized experience.
• Lead by example in achieving sales targets, team KPIs, and client retention goals, contributing directly to the boutique’s profitability.
• Train, coach, and develop team members on clienteling, product knowledge (including gemstones and materials), selling techniques, and brand storytelling.
• Ensure visual merchandising standards are maintained to reflect the luxury image and seasonal brand direction.
• Manage client appointments, exclusive events, and after-sales service with attention to detail, confidentiality, and care.
• Maintain accurate stock levels, inventory controls, and product transfers; coordinate with back-office and supply chain teams to ensure stock availability.
• Monitor daily financial operations including sales reconciliation, cash management, and reporting, ensuring accuracy and compliance.
• Handle client feedback and concerns with discretion, elegance, and a solution-oriented mindset.
• Prepare and communicate weekly/monthly sales reports, team performance updates, and market insights to Area or Brand Manager.
• Organize staff rosters, manage attendance, leaves, and ensure floor coverage aligns with peak business hours.
• Foster a boutique culture rooted in luxury service, integrity, and team collaboration.

Skills Qualifications and Requirements

• 3–5 years of experience in luxury retail, preferably in fine jewelry, watches, or high-end fashion.
• Strong background in clienteling, customer relationship management (CRM), and delivering personalized shopping experiences.
• Deep understanding of jewelry products, gemstones, and materials is an advantage.
• Fluent in English and Arabic; other languages are a plus.
• Refined interpersonal and communication skills with a natural ability to engage discerning clientele.
• Impeccable grooming, professional etiquette, and emotional intelligence.
• Strong leadership capabilities with a passion for developing talent and fostering team spirit.
• Results-driven with solid commercial acumen and problem-solving skills.
• Proficient in POS systems, retail analytics, and Microsoft Office Suite.