Banquets Manager

The Luxury Collection; Riyadh Region; On-site; SAR 90,000 - 140,000; Full time

Job summary

The Luxury Collection in Ad Diriyah, Saudi Arabia, is seeking a Rooms Division/Management professional to direct and motivate a banquet team, ensuring high‑quality service to meet standards. The role includes overseeing financial and administrative duties, asset protection, and clear communications across event ownership.

Responsibilities include leading banquet operations, staff scheduling, customer service excellence, HR activities, and continuous improvement to guest satisfaction.

Qualifications

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Responsibilities

• Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
• Monitors and controls financial and administrative responsibilities including asset protection.
• Provides clear and concise communications to everyone having ownership in the success of the event.
• Identifies training opportunities and plans a strategy to accomplish goals.
• Managing Banquet Operations: projects supply needs, controls costs, and forecasts staff to service standards.
• Leading Banquet Teams: sets goals, conducts monthly meetings, and liaises with kitchen staff.
• Ensuring exceptional customer service: handles guest feedback and empowers staff to improve.
• Conducting Human Resources Activities: trains staff on safety, reviews performance, and participates in corrective actions.

Skills

Team leadership

Guest relations

Customer service

Banquet operations

Emergency procedures

Education

High school diploma or GED

Job description

Additional Information

Rooms Division Management I Housekeeping Operations I Qualitätsmanagement I Gästeorientierung I Teamarbeit

Job Number

26121457

Job Category

Event Management

Location

3017 Alemam Mohamed Bin Masoud, Al Ruqiyah, RDFA7628, Ad Diriyah 13712, Saudi ArabiaVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Job Summary

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment.
• Uses banquet beverage records to control costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and beverage and cutting‑edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.