Automotive Service Advisor - Guest-Centric Excellence

Abdul Latif Jameel Company Limited; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Abdul Latif Jameel Company Limited, a leading automotive and diversified business group in MENAT, seeks an experienced Service Advisor to support center operations and drive customer satisfaction. You will manage pre- and post-service activities, coordinate with technicians, and ensure quality service delivery in line with Jameel standards.

Required are a bachelor's degree, 5+ years in service roles, strong communication in English and Arabic, and a customer-centric mindset to achieve sales and

Qualifications

• Bachelor’s Degree or Equivalent
• Minimum 5 years in Service area
• Strong communication in English and Arabic
• Customer-centric mindset to drive satisfaction and sales targets

Responsibilities

• Carry out pre-acceptance inspections and document results.
• Assist in achieving GDI center targets and increase customer retention.
• Coordinate with Chief Technician on diagnostics, repairs, and final inspections.
• Explain services, estimates, and delivery times to customers clearly.
• Communicate progress and secure approvals for additional parts as needed.
• Support Guest-centric service to ensure high-quality after-sales activities.
• Follow up with Parts Department to secure timely repairs and delivery.
• Conduct post-service follow-ups for complaints and resolutions.
• Ensure repairs align with customer requests and service agreements.
• Monitor data entry and job status for accurate productivity records.
• Uphold quality control policies and company branding standards.

Skills

Time Management

Monitoring

Active Learning

Stress Tolerance

Inter-Personal Skills

Good Communication Skills

Achievement/Effort

Computer Skills

Good Judgement Skills

Problem Sensitivity

Inductive Reasoning

Automotive knowledge

Education

Bachelor’s Degree or Equivalent

Job description

Abdul Latif Jameel Company Limited, a leading automotive and diversified business group in MENAT, seeks an experienced Service Advisor to support center operations and drive customer satisfaction. You will manage pre- and post-service activities, coordinate with technicians, and ensure quality service delivery in line with Jameel standards.

Required are a bachelor's degree, 5+ years in service roles, strong communication in English and Arabic, and a customer-centric mindset to achieve sales and