Automated Operations Engineer Graduate

Ericsson; Riyad Al Khabra; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

12-month paid on-the-job training

Exposure to cutting-edge telecom tech

Career development opportunities

Open and inspiring culture

Job summary

Ericsson offers a 12-month paid Graduate Automated Operations Engineer program based in Riyadh. You will gain hands-on experience in mobile network operations, rotating through day and night shifts within the Network Operations Center (NOC) to ensure reliable network performance.

Ideal candidates hold a technical Bachelor's degree and have an interest in 5G, with strong analytical and teamwork skills. English communication is essential for day-to-day collaboration in a global team.

Qualifications

• Bachelor's degree in a technical field related to telecommunications.
• Basic understanding of telecommunications networks and network elements, or strong interest in 5G technology.
• Good written and spoken English communication skills.

Responsibilities

• Monitor live mobile networks 24/7 and assist in incident resolution.
• Coordinate first-level maintenance to meet SLA targets.
• Open and manage customer trouble tickets and service orders.
• Investigate incidents through trend analysis to identify early issues.
• Contribute to development and implementation of solutions for evolving customer needs.

Skills

Telecom networks

5G technology

English communication

Analytical thinking

Teamwork

Problem solving

Education

Bachelor's degree in Telecommunications, Electrical, Software Engineering, or related field

Job description

Join our Team

About This Opportunity

As a Graduate Automated Operations Engineer, you will gain hands‑on experience in mobile network operations, combining technical knowledge, analytical thinking, and customer‑service skills to ensure reliable network performance.

This 12-month paid graduate program is designed for recent technical graduates eager to develop their expertise in telecommunications, network operations, and 5G technology. Based in Riyadh, the role involves rotational day and night shifts within the Network Operations Center (NOC).

What you will do

• Monitor live mobile networks 24/7, identify incidents, and support timely resolution to minimize service disruptions.
• Coordinate and execute first-level proactive and reactive maintenance activities to maintain service availability and meet Service Level Agreement (SLA) targets.
• Open and manage customer trouble tickets and process service orders using operational systems and tools.
• Investigate network incidents through trend analysis of end‑user performance and network faults to identify potential issues early.
• Contribute to the development and implementation of solutions that address evolving customer requirements.

The skills you bring

• Bachelor's degree in Telecommunications, Electrical, Software Engineering, or a related technical field.
• Basic understanding of telecommunications networks and network elements, or a strong interest in technology and 5G.
• Good written and spoken English communication skills.
• Strong analytical thinking, technical aptitude, and problem‑solving abilities.
• Ability to respond quickly, communicate clearly, and work effectively in a team.
• Curiosity, ambition, perseverance, and a willingness to learn.
• Flexibility to work rotational shifts, including nights.

What we offer

• A 12-month paid on‑the‑job training and rotation program.
• Exposure to cutting‑edge telecommunications technologies and real‑world network operations.
• Opportunities to learn, innovate, collaborate, and build a strong foundation for your career.
• An open and inspiring culture that encourages new ideas and professional growth.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) || Riyadh