Automated Operations Engineer: 1st Line Monitoring & Incidents

Ericsson GmbH; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Ericsson is seeking an Automated Operations Engineer to coordinate, manage and execute 1st level proactive and reactive maintenance activities to meet SLA targets and ensure customer satisfaction. You will participate in service monitoring, manage alarms, assess resource performance and security events with a focus on operational excellence.

The role emphasizes incident identification, investigation support for capacity and performance, and proactive maintenance for Field Operations, in a

Qualifications

• Experience in 1st level proactive and reactive maintenance.
• Familiarity with SLA adherence and service quality.
• Knowledge of ITIL practices and incident handling.

Responsibilities

• Participate in 1st Level Service Monitoring and Event Management.
• Handle service and resource alarms efficiently.
• Monitor the performance of Resources and Services.
• Conduct Security Event Monitoring.
• Identify and document incidents.
• Support investigations related to capacity and performance.
• Track, manage and report on incident resolution.
• Escalate identified security incidents.
• Initiate Problem Management processes.
• Support preventive maintenance execution for Field Operations.

Skills

Test Automation

Test Execution

ITIL

Incident Management

RAN Management

Vas Management

Security Event Monitoring

Customer Resolution

Call Centers

Document Control

Operations Engine

Enquiries Handling

Packet Core Mgmt

Tools

MS TOP

Job description

Ericsson is seeking an Automated Operations Engineer to coordinate, manage and execute 1st level proactive and reactive maintenance activities to meet SLA targets and ensure customer satisfaction. You will participate in service monitoring, manage alarms, assess resource performance and security events with a focus on operational excellence.

The role emphasizes incident identification, investigation support for capacity and performance, and proactive maintenance for Field Operations, in a