Assistant Store Manager

Apparel Group; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Apparel Group in Riyadh is seeking a Store Supervisor to ensure top customer service, support the Store Manager, and take end-to-end responsibility in their absence. You will lead retail staff, manage rosters, and uphold VM standards to maximize sales.

You will promote Club Apparel Loyalty, stay updated on brands, and provide feedback to managers. The role requires fitness for extended hours and a focus on security and standards to meet customer expectations.

Qualifications

• Experience in delivering high-level customer service in a retail environment.
• Proven ability to lead sales teams and drive store performance.
• Strong merchandising and visual display skills.
• Experience scheduling staff rosters and managing leave.
• Knowledge of store security procedures and loss prevention.

Responsibilities

• Ensure the retail staff delivers top customer service and maximizes sales.
• Assist Store Manager in efficient operation per company policies.
• Take end-to-end store responsibility in the absence of Store Manager.
• Promote the Apparel Loyalty Program to boost loyalty and repeat sales.
• Provide feedback to Store Manager and Area Manager on staff and products.
• Maintain visual merchandising standards across the store.

Skills

Customer service

Sales leadership

Team management

Merchandising

Retail operations

Communication

POS systems

Tools

POS systems

Stock management

Job description

POSITION OBJECTIVE

• Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
• End to end store responsibility in absence of Store Manager
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Store Manager and Area Manager with regards to employees and products

Key Responsibilities

• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
• Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
• Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Regularly audits own store administration and resolve any issues
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store responsibility in absence of Store Manager
• Must be physically fit to stand for extended hours and heavy lifting