Assistant Spa Manager

Hilton; Riyadh Region; On-site; SAR 300,000 - 400,000; Full time

Job summary

A global hospitality leader is seeking an Assistant Spa Manager in Riyadh. The role involves assisting the Spa Manager with operations, team management, and ensuring exceptional guest experiences. Candidates should have supervisory experience in the spa industry and a passion for customer service. This full-time position contributes to annual revenue targets and requires flexibility in work situations. Join a team focused on creating remarkable hospitality experiences.

Qualifications

• Supervisory experience within the spa industry.
• Willingness to develop team members and self.
• Ability to work on your own or in teams.

Responsibilities

• Assist Spa Manager with managing operations.
• Ensure client experience is proficient including bookings and payments.
• Manage customer feedback effectively to ensure continuous service improvement.

Skills

Supervisory experience

Customer service

Flexibility

Education

Relevant qualifications

Job description

What will I be doing?

An Assistant Spa Manager is responsible for assisting the Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual revenue targets.

• Assist Spa Manager with managing operations
• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Assist Spa Manager with managing spa team members to ensure high motivation, provision of high quality service and ongoing development
• Assist Spa Manager with the recruiting, managing, training and development of the team
• Assist Health Club Manager in meeting revenue targets
• Assist Spa Manager in meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Instill brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

What are we looking for?

• Supervisory experience within the spa industry
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

• Passion for customer service
• Ability to meet financial targets
• Relevant qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Riyadh Olaya

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Spa, Health Club, Recreation