Assistant Night Manager

Hilton; Riyadh Region; On-site; SAR 40,000 - 60,000; Full time

Job summary

A global hospitality leader is seeking an Assistant Night Manager to supervise the Front Office Team during night hours. The role involves overseeing operations to maintain high standards, completing night audits, and maximizing room occupancy through up-selling techniques. Ideal candidates will have supervisory experience in a hospitality setting, excellent leadership skills, and a commitment to delivering outstanding guest experiences. This position is full-time at Hilton Riyadh Hotel and Residence.

Qualifications

• Previous supervisory experience in Front Office within the hotel, leisure or retail sector.
• Excellent grooming standards.
• Ability to work independently and collaboratively.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Complete Night Audit duties.
• Maximise room occupancy using up-selling techniques.
• Assist Front Office Manager in evaluating Guest satisfaction.

Skills

Leadership and management skills

Customer service commitment

IT proficiency

Communication skills

Ability to work under pressure

Positive attitude

Flexibility

Teamwork

Job description

An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

• Oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Serve as a point of contact for regular and important Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct Health and Safety Checks and Night Walks
• Maintain a good status awareness of all hotel areas

What are we looking for?

• Previous supervisory experience in Front Office within the hotel, leisure or retail sector
• Competent level of IT proficiency
• Excellent leadership and management skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Positive attitude and good communication skills
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Riyadh Hotel and Residence

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office