Assistant Manager

Taj HR; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading HR firm is seeking a highly capable Assistant Manager to drive performance and customer satisfaction. The ideal candidate will possess strong leadership skills and a proactive approach to problem-solving. Responsibilities include leading the team to achieve sales targets, managing client relationships, and conducting performance reviews. Applicants should have 2-5 years of experience in the Real Estate Industry, excellent communication skills, and be based in Riyadh.

Qualifications

• 2-5 years of experience in the Real Estate Industry.
• Excellent communication skills.
• Good time management abilities.
• Available for traveling.
• Based in Riyadh.

Responsibilities

• Lead by example and engage team members.
• Achieve performance measures for sales and client retention.
• Conduct training and performance reviews for the team.
• Manage client relationships and ensure excellent service standards.
• Review monthly profit and loss statements to improve profits.

Skills

Leadership skills

Communication skills

Time management

Problem-solving

Customer service focus

Results oriented

Education

Experience in Real Estate Industry

Good English language

Job description

Job Summary

TajHR is seeking a highly capable Assistant Manager. The ideal candidate will have strong leadership skills, the ability to multitask, and a proactive approach to problem‑solving. This role offers the opportunity to develop strategic initiatives and contribute to the growth of the organization.

Assistant Manager Performance Measures

• Convert 1 in 6 Office enquiries (work toward staking Office enquiries)
• Convert 1 in 2 Virtual Office & Coworking enquiries
• Office, Virtual Office & Coworking client churn not to exceed 60%
• Aim for 200 Coworkers
• Increase Virtual Office package count by 20% per year
• Increase revenue month‑on‑month and year‑on‑year
• Team churn not to exceed 40% per annum

Key attributes

• Attitude: positive, enthusiastic, confident, approachable and a great smile
• Communication skills: active listener, friendly, respectful, responsive, confident
• Customer service focused: genuine interest to help others, subscription builder
• Professionalism: invested in the business, well presented, career oriented
• Leadership: leads by example, engages team members, makes business decisions, proactive
• Management skills: time management – works to deadlines, eye for detail, solves challenges
• Results oriented: motivated to achieve, want to win
• Culture fit: positive energy, sticks to the system, adds value

Management position summary

• Study ‘How to Create a Buyer’, and learn the sales process – it will help you with Virtual Office & Coworking sales.
• Study Virtual Office & Coworking Sales Talk guides
• Sell with enthusiasm, explaining the unique differences that make a client successful.
• Over the phone, the aim is to sign up your Virtual Office enquiry over the phone, and to book your Office & Coworking enquiries in to tour the office.
• Every enquiry will receive a demonstration/s of the communications and technology. Ensure you understand its power, and demonstrate technology to enquiries that tour.
• Learn and manage the ‘Trip to Sale’ for all enquiries, and train your team to handle enquiries with priority and to the standards.
• Walk the floor three times per day to ensure five star presentation. The demonstration office is set up to the specifications, and all Offices are presented with wow factor – it creates a buyer.
• Confident in using the tools such as ‘Don’t Buy a Lie’, ‘Why You Need to be in, and ‘Quick Comparison’ to help you create a buyer.
• Follow up enquiries keeping CRM/MyFloor/Wombat up to date, and driven to close sales.
• Global IT network: A sound knowledge of all capabilities, systems, services, and network: Servcorp broadband, unique WiFi security, Cisco IP Phones, Call Manager, Worksmart call screen, Intercept, Least Cost Routing, Unified Communications, Onefone, Onefax.

Sales administration

• Follow the sales templates in The Library when communicating on behalf.
• Keep Wombat up to date with correct sales notice details, correspondence and Service Agreements uploaded.
• Ensure Service Agreements, Client ID, and Credit Card details are obtained and correctly executed.

Stabilize team

• Work with your Office, Virtual Office & Coworking Managers to achieve these standards.
• Hire a great team of skilled, motivated individuals, paying salaries above the market rate, (no recruitment agencies to be used).
• Ensure you maintain a balanced team (as per The Library standard) to service the clients and grow the business.
• Create a positive and enjoyable work environment. You achieve this by walking onto your floor with a smile, positive attitude and assist your team in achieving goals rewarding with the motivation budget, and train your team to The Library guidelines.
• Hold team meetings to motivate, educate and reward your team every six weeks. Involve your General Manager or organize a guest speaker quarterly. Distribute minutes of meetings to all team members and General Manager within 48 hours.
• Discuss with your team the client’s business; find out what the clients need and how we can assist/help them. Train your team to exceed client’s expectations.
• Conduct performance reviews with your team to measure skills, training, discuss goals, successes and targets. Review team Job Description and performance evaluation.
• Celebrate your sales and client success with your team.

Stabilize clients

• Client Welcomes and Happy Calls with your team to the standards in The Library for every client from day one and continue to onboard over 6‑8 weeks to learn how you can support the client.
• Complete a minimum of 8 “How can we help you” (80/20) meetings per month, to further understand the client’s business, progress, and ways we can support them with subscription solutions. Submit report details to your General Manager.
• Attend to all client queries or concerns within 24 hours.
• Deliver quarterly networking functions on your floor to foster Community and facilitate business introductions for stabilization.

Client terminations

• Understand and explain the ‘Resell Comparison’ which demonstrates the real costs and financial benefits when setting up a business for up to 10 people in traditional office space.
• Aim to re-sell clients who provide termination notice.
• Where relevant, apply Virtual Pause, as per the guidelines in The Library.

Make a profit

• Review monthly profit and loss statement; compare your performance in the current period against the previous month and previous year, and improving profits. (After your first 6 weeks).
• Know your projections for the month and year.
• Actively audit and increase subscriptions.

Accounts

• Ensure supplier invoices have been on‑charged to clients with appropriate mark‑up.
• Ensure all checks and cash are banked on the same day.
• Accurately receive client payments in accounting system from bank statement/receipts.
• Following up collect payment from outstanding clients meeting collection targets on 15th, 21st, and 25th of the month.
• 95% of all Virtual Office & Coworking clients should have a credit card on file and Office clients should be paying via Direct Debit.

Billing system

• A sound knowledge of your billing system.
• Set up of clients correctly in accounting system; ensure all items on the Service Agreement are properly entered, rent increases entered and occur automatically.
• Ensure your team are using Task Timer and charging correctly daily. Check grammar, charge and correct codes etc.
• Audit recurring charge items twice per year.
• Accurate and timely client invoice preparation and distribution by the 1st of the month.

General

• Ensure all floor equipment is maintained – there is no maintenance budget.
• Ensure a sound knowledge of your equipment; photocopier, TV, Smartboard, Video Conferencing.
• Liaise with IT to ensure IT and Communication records and equipment are maintained.
• Liaise with building management to ensure directory board listings are updated, is listed, and the building is maintained.
• Liaise with local telephone directory listing agency to ensure they are updated.
• When invited, attend Management Meetings, returning to your location and actively training your team with the Information.
• Report regularly and honestly to your manager.

Administration

• Keep a daily master list in your diary on Outlook.
• Maintain an accurate petty cash float and obtain regular reimbursements.
• Ensure Coworking lounge and day suite systems are maintained for Virtual Office and travelling clients.
• Ensure accurate mail systems are followed and maintained, as per The Library guidelines.
• Ensure manuals for all equipment, ITS and Team Manuals remain propriety information and never to be given to a client or external person. Manuals are never to be taken off the floors.

General knowledge

• Real estate prices per 100sqm/30 tsubo in your city.
• What is happening in your city? Have a good commercial knowledge base.
• Attend networking events – minimum 1 per month.
• Be a student of your market.

Personal

• Grooming/dress code is professional and suitable style for a prestigious environment.
• Lead your team by example.
• Be honest and always talk up to your Senior Manager and do not involve your team in your personal life.
• Have a “buddy” in at managerial level.
• Smile! Have fun.

Qualifications

• 2-5 years of experience in Real Estate Industry
• Excellent communication skills
• Time management
• Good English language
• Based in Riyadh
• Available for traveling