Assistant IT Manager

Hilton; Medina; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading global hospitality company in Medina is seeking an Assistant IT Manager to oversee the IT Department, ensure operational support for internal systems, and address technical issues promptly. Ideal candidates should have over 2 years of IT management experience, preferably in the hotel or service sector, with a strong grasp of Microsoft systems and hotel-specific applications. Join us to contribute to exceptional guest experiences and dynamic team collaboration in a thriving hospitality environment.

Qualifications

• Minimum of 2 years of experience in IT management.
• Previous experience in the hotel or service sector is preferred.
• Strong technical skill set and current technology knowledge.

Responsibilities

• Supervise daily operations of the IT Department.
• Ensure operational support for hotel IT systems.
• Handle IT issues promptly and efficiently.

Skills

Microsoft systems knowledge

IT management experience

Attention to detail

Organizational skills

Interpersonal skills

IT infrastructure understanding

Tools

Fidelio

Micros

Job description

An Assistant IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?

As an Assistant IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Manager will perform the following tasks to the highest standards:

• Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
• Supervise the IT Department on a daily basis
• Maintain excellent product knowledge and apply it to deliver full system benefits
• Understand, fully, the legal requirements on IT governance and security
• Handle, efficiently and completely, IT issues that arise
• Identify current and future system needs and provide solutions for the identified needs
• Build strong internal working relationships with all hotel Departments

What are we looking for?

Assistant IT Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Suadi Nationality
• Experience above 2 years
• Previous IT management experience, preferably in the hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology
• General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
• Ability to plan ahead and develop contingency plans, where necessary

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude
• IT proficient
• Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Madinah

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Technology