Application Support

Master-Works; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in application support is looking for skilled professionals to provide Level 3 technical support and troubleshoot complex application issues. Candidates should have 1-8 years of experience, strong skills in troubleshooting, and knowledge of Windows and Linux server management. This role is based in Saudi Arabia and requires engagement in DevSecOps activities as well as thorough knowledge of IT governance standards.

Qualifications

• 1-8 years of experience in application support within a production environment.
• Knowledge of Windows and Linux OS servers management.
• Experience in change management and IT governance.
• Familiarity with cybersecurity report review and vulnerability management.

Responsibilities

• Follow policies and procedures on Change Management and IT Governance standards.
• Review and validate cybersecurity reports, close vulnerabilities, and provide closure reports with evidence.
• Troubleshoot live applications and provide RCA reports.
• Provide Level 3 technical support for complex application issues.
• Analyze recurring incidents and implement preventative measures.
• Monitor application performance and take corrective actions.

Skills

Application support

Troubleshooting

Root cause analysis

Web application management

Cybersecurity knowledge

Tools

Windows OS

Linux OS

Job description

Application Support – Quantity: 2, Salary: Flexible.

Location: Saudi Arabia (SAUDI ONLY).

Responsibilities

• Follow policies and procedures on Change Management and IT Governance standards.
• Review and validate cybersecurity reports, close vulnerabilities, and provide closure reports with evidence.
• Apply development knowledge and manage compiled and configuration files for web applications and web servers.
• Troubleshoot live applications in collaboration with Infrastructure teams (Systems, Networks, IT Security) and provide RCA reports.
• Provide Level 3 technical support and troubleshooting for complex application issues.
• Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
• Analyze recurring incidents, identify root causes, and implement preventative measures (Problem Management).
• Monitor application performance, proactively identify potential issues, and take corrective actions.
• Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
• Participate in the planning, testing, and deployment of application upgrades and patches.
• Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
• Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
• Contribute to IT projects related to application implementation, integration, and enhancement.
• Stay current with the latest technologies and best practices in application support (Continuous Improvement).
• Engage in regular DevSecOps activities on the development lifecycle and manage pipelines, configurations, and maintenance.

Qualifications

• 1-8 years of experience in application support within a production environment.
• Knowledge of Windows and Linux OS servers management.
• Experience in change management and IT governance.
• Familiarity with cybersecurity report review and vulnerability management.
• Strong troubleshooting and root cause analysis skills.
• Experience with web application configuration and web server management.

Applicants must be based in Saudi Arabia.