Application Specialist

Sysmex Saudi Arabia; Dammam; On-site; SAR 120,000 - 180,000; Full time

Job summary

Sysmex Saudi Arabia is seeking an experienced application specialist to identify and interpret customer requirements and align them with Sysmex instruments. The role includes complete workflow support, product demonstrations, on-site training, and ongoing technical query support across the Saudi region.

You will build trusted customer relationships, support distribution partners, and drive customer satisfaction to strengthen Sysmex competitive advantage.

Qualifications

• Bachelor of Medical Laboratory Technology or equivalent; MSc holder preferred.
• 2–3 years lab/haematology experience or as an application specialist with high throughput instruments.
• Willingness to travel extensively across Saudi Region.
• Knowledge of relevant markets and competitive landscape – IVD and Clinical Patient testing.
• Excellent communication skills at all levels.
• Fluency in English & Arabic is essential.
• Excellent communication and presentation skills.
• Willingness to take on additional responsibilities and undertake challenging tasks and/or projects.
• Ability to manage multiple projects under minimal supervision with excellent attention to detail.

Responsibilities

• Identify and interpret customer requirements and align these requirements with Sysmex extensive portfolio of instruments and products.
• Complete workflow support, product demonstrations, application consulting, workshops, on-site training and support, and support with technical queries.
• Building customer trust and relationships by driving customer satisfaction and increasing Sysmex competitive advantage. Assist in the development and maintenance of reference customers.
• Supporting distribution partners in other SMEA countries as needed.
• Customer retention
• Effective weekly/monthly planning of field-based activities.

Skills

Communication skills

English & Arabic fluency

Education

Bachelor of Medical Laboratory Technology

MSc (preferred)

Job description

Roles and Responsibilities

• Customer related roles
• Identifying and interpreting customer requirements and aligning these requirements with Sysmex extensive portfolio of instruments and products.
• Complete workflow support, product demonstrations, application consulting, workshops, on-site training and support, and support with technical queries.
• Building customer trust and relationships by driving customer satisfaction and increasing Sysmex competitive advantage. Assist in the development and maintenance of reference customers.
• Supporting distribution partners in other SMEA countries as needed.
• Customer retention
• Products related roles
• Keep product knowledge up to date with Sysmex products related to his business field and competitors’ products.
• Comparing the company’s products to competitor’s products in order to assess competition in the market.
• Ability to build customer landscape (Sysmex + non Sysmex customers )
• Effective weekly/monthly planning of field-based activities.

Qualifications

• Bachelor of Medical Laboratory Technology, or equivalent, MSc holder is preferred.
• 2-3 years lab/working experience in hematology department and other routine testing, or as an application specialist with similar technologies, with high throughput instruments.
• Willingness to travel extensively across Saudi Region.
• Knowledge of relevant markets and competitive landscape – IVD and Clinical Patient testing
• Excellent communication skills at all levels
• Fluency in English & Arabic is essential.
• Excellent communication and presentation skills
• Willingness and ability to take on additional responsibilities and undertake challenging tasks and/or projects.
• Ability to work with several stakeholders in a structured and organized manner.
• Team working spirit and ability.
• Self-motivated
• Ability to manage multiple projects under minimal supervision with excellent attention to detail.

About Sysmex LLC

Sysmex Corporation supports healthcare professionals around the world in lighting the way with diagnostics by providing a broad range of medical diagnostic products and solutions. In the fields of Haematology, urinalysis, hemostasis, life science, flow cytometry, essential healthcare and immunochemistry, we combine highly dependable, multi-functional and easy-to-operate instruments, a variety of reagents and software, plus reliable service and support.

Sysmex LLC, located in Riyadh, Saudi Arabia, is a subsidiary of the Sysmex Corporation from Kobe, Japan. From our Riyadh offices, we serve our customers in Saudi Arabia and support healthcare professionals by providing medical diagnostic products, solutions and services.

International Reputation

Sysmex ranks among the top diagnostic companies, being a world leader in haematology diagnostics and services. Globally, the company operates in more than 190 countries and regions around the world and employs more than 10,000 people.

The company's net sales at the fiscal year ended March 2022 were 2.79 € billion (¥363.7 billion: €1=¥130), with the EMEA region accounting for 27.9% of that amount.