Application Operations & Reliability Engineer

DeepSource Technologies; Riyadh; On-site; SAR 167,000 - 234,000; Full time

Job summary

DeepSource Technologies is seeking an experienced Application Operations Engineer to ensure the stability, availability, and performance of enterprise applications. You will manage L2/L3 incidents, drive problem resolution, and coordinate changes and releases to minimize risk while optimizing service levels.

The role emphasizes disaster recovery, backups, and collaborative incident response across multiple technical teams to continuously improve operations and reliability.

Qualifications

• Bachelor's degree or higher in CS/IT/Engineering or related field.
• Relevant enterprise Application Operations/Support experience.
• Hands-on in L2/L3 incident and problem management.
• Experience with change management, release planning, and application-layer changes.

Responsibilities

• Manage L2/L3 incidents and participate in incident bridges and escalations.
• Perform incident and problem management including trend analysis and permanent fixes.
• Develop and manage Service Improvement Plans.
• Support release schedules and planning activities.
• Plan and coordinate Change Requests with risk assessments.
• Execute application changes and post-implementation reviews.
• Monitor application performance and availability; investigate events.
• Maintain CMDB records for application components.
• Collaborate with technical teams to ensure stability and availability.
• Drive DR tests and recovery procedures.

Skills

Incident management

Problem management

Change management

Release planning

DR testing

Monitoring & performance

CMDB maintenance

OS/DB/Middleware hardening

Troubleshooting

Communication

Incident bridges

Education

Bachelor’s degree in Computer Science/IT/Engineering

Job description

DeepSource Technologies is seeking an experienced Application Operations Engineer to ensure the stability, availability, and performance of enterprise applications. You will manage L2/L3 incidents, drive problem resolution, and coordinate changes and releases to minimize risk while optimizing service levels.

The role emphasizes disaster recovery, backups, and collaborative incident response across multiple technical teams to continuously improve operations and reliability.