Application Engineer - Dental

Shining 3D; Riyadh; On-site; SAR 216,000 - 288,000; Full time

Job summary

Shining 3D in Riyadh seeks a technically skilled support engineer to provide pre-sales and after-sales support for dental equipment. You will train clients on new applications, prepare technical materials, and record service data for ongoing product optimization.

You will communicate with R&D to relay issues and improvements, and assist with exhibitions or demonstrations as needed. The role demands bilingual English and Farsi proficiency, a proactive team player mindset, and the ability to learn

Qualifications

• Dental-related major, or experience in the dental industry, with basic knowledge of computer software and hardware.
• Possess knowledge of equipment software and hardware, and provide service support for dental-related products.
• Proficiency in English and Farsi.
• No work experience required; good speaking, listening, reading, and writing skills.
• Proactive, responsible, studious, analytical, quick learner, communicator, and a team player.

Responsibilities

• Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and debugging, equipment usage training, after-sales problem solving, and equipment maintenance.
• Responsible for training clients on newly launched application solutions and product functions.
• Create application cases, technical documents, training materials, etc.
• Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D department, follow up on problem-solving progress, and promote continuous product optimization.
• Assist R&D in testing new product software and hardware and new materials, and provide feedback on improvement suggestions.
• Support on-site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems.
• Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism.
• Based on customer feedback, propose reasonable improvement suggestions and opinions for products.

Skills

English proficiency

Farsi proficiency

Dental equipment knowledge

Troubleshooting

Communication

Education

Dental-related major

Tools

Dental software

Dental hardware

Job description

• Provide comprehensive pre‑sales and after‑sales technical support services, including but not limited to pre‑sales demonstrations, product installation and debugging, equipment usage training, after‑sales problem solving, and equipment maintenance.
• Responsible for training clients on newly launched application solutions and product functions.
• Create application cases, technical documents, training materials, etc.
• Record and maintain after‑sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D department, follow up on problem‑solving progress, and promote continuous product optimization.
• Assist R&D in testing new product software and hardware and new materials, and provide feedback on improvement suggestions.
• Support on‑site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems.
• Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism.
• Based on customer feedback, propose reasonable improvement suggestions and opinions for products.

Job Requirements

• Dental‑related major, or experience in the dental industry, with basic knowledge of computer software and hardware.
• Possess knowledge of equipment software and hardware, and provide service support for dental‑related products.
• Proficiency in English and Farsi.
• No work experience required; good speaking, listening, reading, and writing skills.
• Proactive, responsible, studious, analytical, quick learner, communicator, and a team player.