APJ Technical Account Manager, Security & Success

Censys; Makkah Region; On-site; SAR 450,000 - 675,000; Full time

Job summary

Censys is seeking a Technical Account Manager for APJ to be the primary post-sale contact, guiding customers from onboarding through renewal. You will work with Security Operations, Threat Intelligence, and IT teams to ensure measurable security outcomes from our platform across enterprise, government, and partner accounts.

You will partner with Sales, Product, Support, Marketing, and Engineering to advocate for APJ customers, drive long-term success, and shape regional strategy while operating

Qualifications

• 3+ years of Technical Account Management, Customer Success, Solutions Engineering, or related experience in B2B SaaS, ideally cybersecurity, infrastructure, cloud, or networking.
• Experience supporting customers across the APJ region and an understanding of how to operate effectively across its markets.
• Solid understanding of computer networking, internet protocols, and how the internet works.
• Working knowledge of security and cloud technologies (AWS, Azure, GCP) and comfort discussing security concepts with practitioners.
• Ability to explain technical concepts to both technical and non-technical audiences, including senior stakeholders.
• Experience managing renewals and identifying expansion opportunities.
• Travel willingness to travel within APJ to meet customers and partners and periodically to Censys HQ.
• Fluency in English; proficiency in an additional APJ language is a plus.

Responsibilities

• Own and manage a portfolio of enterprise, government, and partner accounts across APJ.
• Act as the primary post-sale point of contact and technical advisor for your customers.
• Build trusted relationships with security leaders, practitioners, and executive stakeholders.
• Lead onboarding and implementation, including internal hand-offs, customer kick-offs, and integration and architecture planning.
• Help customers deploy, test, and troubleshoot integrations (cloud connectors, Splunk, Jira, ServiceNow, SIEM/SOAR) and leverage the Censys API.
• Develop success plans aligned to each customer’s security priorities and outcomes.
• Conduct regular business reviews, adoption reviews, and roadmap discussions.
• Educate customers on new features, platform workflows, Beta Programs, and Design Partnerships.

Skills

Technical Account Management

Customer Success

B2B SaaS

Cybersecurity

APJ regional experience

Networking concepts

Cloud security

Stakeholder communication

Renewals & expansion

Travel willingness

English fluency

Tools

Salesforce

Gainsight

Zendesk

Jira

Job description

Censys is seeking a Technical Account Manager for APJ to be the primary post-sale contact, guiding customers from onboarding through renewal. You will work with Security Operations, Threat Intelligence, and IT teams to ensure measurable security outcomes from our platform across enterprise, government, and partner accounts.

You will partner with Sales, Product, Support, Marketing, and Engineering to advocate for APJ customers, drive long-term success, and shape regional strategy while operating