Air Freight Operations Lead (import and export)

Safe Hands Shipping Line; Riyadh Region; On-site; SAR 134,000 - 246,000; Full time

Job summary

Safe Hands Shipping Line is seeking an Air Freight Operations Lead (Import and Export) for a full-time, on-site role in the Riyadh Region. You will oversee day‑to‑day air freight activities, ensuring accurate documentation and regulatory compliance, while coordinating with airlines, ground handlers, and customers to keep shipments moving.

You will optimize workflows, guide junior staff, and work closely with customs clearance and warehousing teams to deliver end-to-end cargo movement with

Qualifications

• 3 years in air-freight operations at a forwarder or airline in KSA or GCC
• IATA DGR Category 6/7.3 certificate or ready to sit within 30 days
• Experience with SAL terminals, FASAH, delivery orders, CargoGate in KSA
• Fluency in Arabic and English
• Experience at an IATA-accredited agent (CASS, e-AWB, Cargo iQ milestones)
• SABER / SFDA awareness for regulated goods

Responsibilities

• Coordinate with airlines, ground handlers, and customers to ensure timely shipments
• Prepare and review air waybills and customs documentation
• Monitor shipment status and resolve operational issues
• Guide junior team members and collaborate with customs clearance and warehousing teams
• Optimize workflows and maintain service quality and safety standards

Skills

Air freight operations

Documentation management

Education

IATA Cargo Introductory diploma

Job description

Company Description Safe Hands Shipping Line is a licensed customs broker and freight forwarder based in Riyadh, Saudi Arabia, serving business customers importing and exporting by sea and air. The company specializes in FCL sea freight, urgent B2B air freight for high-value commercial cargo, customs clearance, warehousing, nationwide GPS-tracked distribution, and Importer of Record (IOR) services for foreign companies without a Saudi entity. Safe Hands Shipping Line is fully licensed and certified, including TGA Freight Forwarder Broker License 42/00008120, ISO 9001:2015 Quality Management, ISO 45001:2018 Occupational Health & Safety, and CR 1010908989. With a focus on accountability from port to final delivery, the company provides end-to-end logistics solutions designed to support growing businesses and complex supply chains.

Role Description The Air Freight Operations Lead (Import and Export) is a full-time, on-site role based in the Riyadh Region. This role oversees day-to-day air freight operations for both import and export shipments, ensuring timely handling, documentation accuracy, and compliance with relevant regulations. Responsibilities include coordinating with airlines, ground handlers, and customers; preparing and reviewing air waybills and customs documentation; monitoring shipment status; and resolving operational issues. The role also involves optimizing workflows, maintaining service quality and safety standards, guiding junior team members, and collaborating closely with the customs clearance and warehousing teams to ensure efficient end-to-end cargo movement.

Qualifications

• Candidates should possess strong air freight operations experience, including import and export handling, airline coordination, and knowledge of international shipping procedures.
• Candidates should possess skills in documentation management

Must have

3 years in air-freight operations at a forwarder or airline / GSA in KSA or the GCC, with letters from previous employers (dates + duties);

a valid IATA DGR Acceptance certificate (Category 6 / function 7.3), or ready to sit it within 30 days;

KSA airport experience: SAL terminals, FASAH, delivery orders, CargoGate;

Arabic + English.

IATA Cargo Introductory diploma;

experience at an IATA-accredited agent (CASS settlements, e-AWB, Cargo iQ milestones);

• SABER / SFDA awareness for regulated goods.