AIOps & Automation Architect

Norconsult Telematics Limited; Riyadh; In loco; SAR 450.000 - 675.000; Tempo pieno

Descrizione del lavoro

Norconsult Telematics Limited in Damascus is seeking a senior Automation & AIOps engineer to provide deep technical expertise for the automation and AIOps framework design, and to validate readiness ahead of Day-1 launch.

You will develop detailed automation specifications, define KPI measurement methodologies, and support CSI by analyzing automation effectiveness and model drift, with a focus on NMS, SIEM, ITSM, and OSS/BSS integration.

Competenze

• 8+ years in network operations, automation engineering, or AI/ML in operations.
• Technical expertise in AIOps platforms and automation tools.
• Experience developing automation specifications and AI/ML model requirements for NOC/SOC.
• Knowledge of integrating AIOps with NMS, SIEM, ITSM, OSS/BSS.
• Strong analytical, data-driven mindset.

Mansioni

• Develop detailed automation specifications — fault detection, event correlation, ticket creation, remediation workflows per domain.
• Develop AIOps technical specifications — anomaly detection model requirements, training data specs, QoS degradation use cases.
• Define technical requirements between AIOps, NMS, SIEM, ITSM, IT monitoring, and OSS/BSS.
• Develop automation governance documentation — change control procedures, testing frameworks, rollback requirements.
• Support the Automation Lead in defining skills requirements and training content, and participate in automation testing.
• Define KPI measurement methodology for automation effectiveness—data sources, calculation logic, reporting configuration.
• Contribute to OAT by validating automation workflows and AIOps model accuracy.
• Review MSP automation workflow changes and validate technical accuracy and regression impact.
• Assess AIOps model performance data — false positives, detection accuracy, and lead times.
• Support automation governance reviews with technical analysis of failures and drift.
• Validate MSP AIOps model retraining and update quality against specs.
• Support CSI efforts by providing technical analysis of automation.

Conoscenze

AIOps platforms

Automation tools

Network analytics

NOC/SOC experience

Integration patterns

Data-driven mindset

Descrizione del lavoro

Norconsult Telematics Limited in Damascus is seeking a senior Automation & AIOps engineer to provide deep technical expertise for the automation and AIOps framework design, and to validate readiness ahead of Day-1 launch.

You will develop detailed automation specifications, define KPI measurement methodologies, and support CSI by analyzing automation effectiveness and model drift, with a focus on NMS, SIEM, ITSM, and OSS/BSS integration.