Automation & AIOps SME

Norconsult Telematics Limited; Riyadh; On-site; SAR 450,000 - 675,000; Full time

Job summary

Norconsult Telematics Limited in Damascus is seeking a senior Automation & AIOps engineer to provide deep technical expertise for the automation and AIOps framework design, and to validate readiness ahead of Day-1 launch.

You will develop detailed automation specifications, define KPI measurement methodologies, and support CSI by analyzing automation effectiveness and model drift, with a focus on NMS, SIEM, ITSM, and OSS/BSS integration.

Qualifications

• 8+ years in network operations, automation engineering, or AI/ML in operations.
• Technical expertise in AIOps platforms and automation tools.
• Experience developing automation specifications and AI/ML model requirements for NOC/SOC.
• Knowledge of integrating AIOps with NMS, SIEM, ITSM, OSS/BSS.
• Strong analytical, data-driven mindset.

Responsibilities

• Develop detailed automation specifications — fault detection, event correlation, ticket creation, remediation workflows per domain.
• Develop AIOps technical specifications — anomaly detection model requirements, training data specs, QoS degradation use cases.
• Define technical requirements between AIOps, NMS, SIEM, ITSM, IT monitoring, and OSS/BSS.
• Develop automation governance documentation — change control procedures, testing frameworks, rollback requirements.
• Support the Automation Lead in defining skills requirements and training content, and participate in automation testing.
• Define KPI measurement methodology for automation effectiveness—data sources, calculation logic, reporting configuration.
• Contribute to OAT by validating automation workflows and AIOps model accuracy.
• Review MSP automation workflow changes and validate technical accuracy and regression impact.
• Assess AIOps model performance data — false positives, detection accuracy, and lead times.
• Support automation governance reviews with technical analysis of failures and drift.
• Validate MSP AIOps model retraining and update quality against specs.
• Support CSI efforts by providing technical analysis of automation.

Skills

AIOps platforms

Automation tools

Network analytics

NOC/SOC experience

Integration patterns

Data-driven mindset

Job description

This position is on-site based in Damascus Governorate, Syria.

Position Objective:

Providing deep technical expertise to support the automation and AIOps framework design, developing detailed automation specifications and integration requirements, and validating readiness ahead of Day-1 launch. Post-launch, the role transitions to providing technical oversight of the MSP Automation & AIOps function.

Job Description & Responsibilities:

• Develop detailed automation specifications — fault detection, event correlation, ticket creation, remediation workflows per domain, etc.
• Develop AIOps technical specifications — anomaly detection model requirements, training data specifications, and QoS degradation prediction use cases.
• Define technical requirements between AIOps, NMS, SIEM, ITSM, IT monitoring, and OSS/BSS.
• Develop automation governance documentation — change control procedures, testing frameworks, and rollback requirements.
• Support the Automation Lead in defining skills requirements and training content, and participate in automation testing, AIOps output validation, and acceptance testing.
• Define KPI measurement methodology for automation effectiveness KPIs — data sources, calculation logic, and reporting configuration.
• Contribute to OAT (Operational Acceptance Testing) by validating automation workflows and AIOps model accuracy.
• Review MSP automation workflow changes and validate technical accuracy and regression impact.
• Assess AIOps model performance data — false positive rates, detection accuracy, and prediction lead times.
• Support automation governance reviews with technical analysis of automation failures and model drift.
• Validate MSP AIOps model retraining and update quality against agreed specifications.
• Support continual service improvement (CSI) efforts by providing technical analysis of automation

Qualifications & Experience:

• Minimum 8 years in network operations, automation engineering, or AI/ML application to operations.
• Technical expertise in AIOps platforms, automation tools, and network analytics.
• Experience developing automation specifications and AI/ML model requirements for NOC or SOC environments.
• Knowledge of integration patterns between AIOps, NMS, SIEM, and OSS/BSS.
• Experience in a wholesale or carrier environment is advantageous.
• Deep technical knowledge of network automation, AIOps platforms, and AI/ML for operations.
• Ability to develop detailed automation and AIOps technical specifications.
• Strong analytical and data-driven mindset.
• Familiarity with AIOps platforms, NMS, SIEM, ITSM, and OSS/BSS integration.