Agent-Reservation Sales

Courtyard by Marriott; Makkah Region; On-site; SAR 108,000 - 156,000; Full time

Job summary

Courtyard by Marriott in Makkah is seeking a reservations agent to process bookings and changes by phone, fax, or mail, and to verify room availability and rates. You will explain guarantees and cancellation policies while accommodating guest needs with clear, professional communication.

Responsibilities include inputting data in the reservation system, overseeing group room blocks, setting up billing accounts, and maintaining confidentiality.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• No supervisory experience required.

Responsibilities

• Process reservation requests, changes, and cancellations by phone, fax, or mail.
• Identify guest needs and verify room availability and rate.
• Explain guarantees, rates, and cancellation policies to callers.
• Input data in the reservation system and manage group room blocks.
• Set up billing accounts according to Accounting policies.
• Maintain confidentiality and provide professional, friendly service.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

Reservation system

Job description

Additional Information

Job Number 26132250

Job Category Reservations

Location Ajyad Street, Al Rawabi District, Makkah al Mukarramah 24234, Saudi ArabiaVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.